ServiceNow Cloud Observability vs New Relic
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceNow Cloud Observability offers fewer features (7 vs 41) and fewer integrations (3 vs 7). Starting price: ServiceNow Cloud Observability at Contact Sales vs New Relic at $10/mo. ServiceNow Cloud Observability has 7 unique features while New Relic has 41 unique features, with 0 features in common.
| ServiceNow Cloud Observability | New Relic | |
|---|---|---|
| Category | Observability & Monitoring | Observability & Monitoring |
| Total Features | 7 | 41 |
| AI-Powered Features | 2 | 7 |
| Starting Price | Contact Sales | $10/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 3 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 80% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| New Relic AI |
AI/Detection (1 vs 0)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Incident Detection |
Administration (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Feature Control Manager |
Alerting (1 vs 2)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Alerting and Incident Management | ||
| Alerts | ||
| Anomalies |
Analytics (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Engagement Intelligence |
Automation (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Remediation |
Collaboration (1 vs 0)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Cross-Team Collaboration |
Compliance (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| EU Data Center Option |
Compute (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Advanced Compute |
Cost Management (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Cloud Cost Intelligence |
Data Management (0 vs 3)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Data Plus | ||
| Extended Data Retention | ||
| Live Archives |
Diagnostics (0 vs 4)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Error Tracking | ||
| Errors Inbox | ||
| Traces | ||
| Transaction 360 |
Governance (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Catalog & Scorecards |
Integration (2 vs 3)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| CodeStream Integration | ||
| Enhanced Streaming and Historical Data Export | ||
| Integrations | ||
| ServiceNow Platform Integration | ||
| Workflow Integration |
Monitoring (2 vs 16)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| APM (Application Performance Monitoring) | ||
| Browser Monitoring | ||
| Cloud Monitoring | ||
| Cloud-Native App Monitoring | ||
| Database Monitoring | ||
| Full Stack Monitoring | ||
| Host Monitoring | ||
| Infrastructure Monitoring | ||
| Infrastructure Visibility | ||
| Kubernetes Monitoring | ||
| Log Management | ||
| Mobile Monitoring | ||
| Network Monitoring | ||
| Serverless Monitoring | ||
| Streaming Video & Ads Intelligence |
Reporting (0 vs 1)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Dashboards |
Security (0 vs 4)
| Feature | ServiceNow Cloud Observability | New Relic |
|---|---|---|
| Advanced Logs Obfuscation | ||
| Automatic Log Obfuscation | ||
| SAML Single Sign-On | ||
| Security RX |
Unique Features
Only in ServiceNow Cloud Observability (7)
Incident Detection
Alerting and Incident Management
Cross-Team Collaboration
ServiceNow Platform Integration
Workflow Integration
Cloud-Native App Monitoring
Infrastructure Visibility
Only in New Relic (41)
Feature Control Manager
New Relic AI
Alerts
Anomalies
Engagement Intelligence
Remediation
EU Data Center Option
Advanced Compute
Cloud Cost Intelligence
Data Plus
Extended Data Retention
Live Archives
Error Tracking
Errors Inbox
Traces
Transaction 360
Catalog & Scorecards
CodeStream Integration
Enhanced Streaming and Historical Data Export
Integrations
+ 21 more unique features
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