Kustomer vs Salesmate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kustomer offers fewer features (52 vs 108) and fewer integrations (0 vs 22). Starting price: Kustomer at $25/mo vs Salesmate at $23/mo. Kustomer has 52 unique features while Salesmate has 108 unique features, with 0 features in common.
| Kustomer | Salesmate | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 52 | 108 |
| AI-Powered Features | 21 | 17 |
| Starting Price | $25/mo | $23/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 0 | 22 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 100% |
Feature Comparison by Category
AI (14 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| 2-Way Message Translation | ||
| AI Agent Studio | ||
| AI Agents for Customers | ||
| AI Agents for Reps | ||
| AI Evaluations & Conversation Safeguards | ||
| AI Generated Insights | ||
| AI Profiles | ||
| AI Prompt Automation Builder | ||
| AI Summaries | ||
| External Sources for AI | ||
| Search Assistant | ||
| Suggested Responses and Next Steps | ||
| Team Assistant | ||
| Writing Enhancement Tools |
AI & Automation (0 vs 11)
| Feature | Kustomer | Salesmate |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
Activity Management (0 vs 2)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Team Management |
Agent Tools (1 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Agent Service |
Analytics (6 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Conversations & Customer Reports | ||
| Data Explorer | ||
| Observability Assistant | ||
| Reporting & Analytics | ||
| SLA Management | ||
| Team Pulse - Real Time Supervision |
Automation (5 vs 6)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Auto Assignments | ||
| Automated Actions | ||
| Automations Assistant | ||
| Business Rules & Customer Workflows | ||
| Extra Smart Flow Credits | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue | ||
| Workflows | ||
| Workflows Assistant |
Calendar (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Calendar Management |
Call Management (0 vs 9)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Collaboration (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Team Inbox |
Communication (0 vs 3)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Calling and Texting | ||
| Conversation Inbox | ||
| Texts |
Contact Management (0 vs 3)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Core Platform (5 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Brands Support | ||
| CRM | ||
| Conversation Timeline | ||
| Custom Attributes | ||
| Custom Objects & Tasks |
Customer Experience (2 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Proactive Service | ||
| Self-Service |
Customization (0 vs 7)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Calculated Fields | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Validation Rules | ||
| Formula Fields | ||
| Multiple Currencies and Timezones |
Data Management (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Custom Duplicate Management |
Developer Tools (2 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| API | ||
| Webhooks |
Document Management (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Documents |
Email Analytics (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Email Metrics |
Email Integration (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| 2-Way Email Sync |
Email Management (0 vs 6)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Email Campaign |
Infrastructure (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Dedicated IP |
Knowledge Management (2 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Knowledge Base | ||
| Knowledge Base Assistant |
Lead Capture (0 vs 2)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (0 vs 3)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Localization (1 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Multi-Language Support |
Marketing Analytics (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Marketing Insights |
Marketing Automation (0 vs 2)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Lead Nurturing | ||
| Text Campaigns |
Marketing Optimization (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| AB Testing |
Messaging (1 vs 2)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) | ||
| WhatsApp Business Integration |
Mobile (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Mobile CRM |
Omnichannel (2 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Kustomer Voice | ||
| Omnichannel Messaging |
Platform (1 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Integrations |
Reporting & Analytics (0 vs 13)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Activity Reports | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Pipeline & Revenue Reports | ||
| Reports | ||
| Sales Activity Reports | ||
| Visual Sales Reports |
Sales Management (0 vs 5)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (0 vs 2)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (0 vs 2)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security (7 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Custom Permission Sets | ||
| Data Masking | ||
| Google and Microsoft Authentication | ||
| HIPAA Enabled Subscription | ||
| SAML Single Sign On | ||
| SCIM | ||
| Security & Compliance |
Security & Compliance (0 vs 1)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Audit Logs |
Security & Permissions (0 vs 4)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Social Media (2 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (1 vs 0)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Customer Success Manager |
Support & Training (0 vs 4)
| Feature | Kustomer | Salesmate |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (0 vs 3)
| Feature | Kustomer | Salesmate |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (0 vs 6)
| Feature | Kustomer | Salesmate |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Unique Features
Only in Kustomer (52)
Agent Service
2-Way Message Translation
AI Agent Studio
AI Agents for Customers
AI Agents for Reps
AI Evaluations & Conversation Safeguards
AI Generated Insights
AI Profiles
AI Prompt Automation Builder
AI Summaries
External Sources for AI
Search Assistant
Suggested Responses and Next Steps
Team Assistant
Writing Enhancement Tools
Conversations & Customer Reports
Data Explorer
Observability Assistant
Reporting & Analytics
SLA Management
+ 32 more unique features
Only in Salesmate (108)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Sequences
Sequences
Smart Flows
Smart Queue
+ 88 more unique features
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