Kickserv vs mHelpDesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kickserv offers fewer features (23 vs 44) and fewer integrations (5 vs 9). Starting price: Kickserv at $60/mo vs mHelpDesk at Contact Sales. Kickserv has 21 unique features while mHelpDesk has 42 unique features, with 2 features in common.
| Kickserv | mHelpDesk | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 23 | 44 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $60/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 5 | 9 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 70% | 60% |
Feature Comparison by Category
Automation (1 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Automated Customer Notifications | ||
| Automated Email & Text Reminders | ||
| Workflow Management |
Billing (0 vs 3)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Billing & Invoicing | ||
| Estimates and Quotes | ||
| Mobile Estimates |
CRM (0 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Customer Database (CRM) | ||
| Lead Management (CRM) |
Communication (0 vs 4)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Customer Communication | ||
| Real-Time Communication | ||
| Staff Communication | ||
| Text Message Dispatching |
Community (0 vs 1)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Community Forum |
Customer Management (2 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Customer Equipment | ||
| Customer Management | ||
| Customer Portal |
Customization (2 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Custom Data Fields | ||
| Custom Templates |
Documentation (2 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Photos, Documents & Notes | ||
| Signature Approval |
Financial (1 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Expense Tracking |
Forms (0 vs 1)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Custom Forms |
Implementation (0 vs 1)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Data Migration |
Integration (0 vs 1)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| QuickBooks Integration |
Integrations (1 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Accounting Integration |
Inventory (0 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Inventory Tracking | ||
| Multi-Location Inventory Tracking |
Invoicing (1 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Invoicing |
Job Management (0 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Job Management | ||
| Mobile Job Manager |
Lead Generation (1 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Embeddable Contact Form |
Marketing (1 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Reviews Management |
Mobile (1 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Mobile App | ||
| Mobile Job Management | ||
| Offline Access |
Navigation (0 vs 1)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Routing |
Payments (1 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Online Payments | ||
| Payment Processing |
Pricing (1 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Kickserv Kickback Rewards |
Reporting (2 vs 5)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Business Reports | ||
| Custom Reporting | ||
| Custom Reports | ||
| Customer Reporting | ||
| Financial Reporting | ||
| Staff Productivity Reporting | ||
| Timesheets |
Sales (2 vs 0)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Estimates | ||
| Pipeline View |
Scheduling (3 vs 4)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Dispatch Mapping | ||
| Drag and Drop Calendar | ||
| Job Scheduling | ||
| Online Booking | ||
| Recurring Jobs | ||
| Rules-based Online Scheduling | ||
| Scheduling & Dispatch |
Support (0 vs 4)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Live Chat Support | ||
| Personalized Onboarding | ||
| Success Coaches | ||
| Toll-Free Phone Support |
Tracking (1 vs 2)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| GPS & Time Tracking | ||
| GPS Tracking | ||
| Live Mapping and Map View |
Training (0 vs 3)
| Feature | Kickserv | mHelpDesk |
|---|---|---|
| Best Practices Training | ||
| Live Webinars | ||
| Video Library |
Unique Features
Only in Kickserv (21)
Automated Email & Text Reminders
Customer Management
Custom Data Fields
Custom Templates
Photos, Documents & Notes
Signature Approval
Expense Tracking
Accounting Integration
Invoicing
Embeddable Contact Form
Reviews Management
Mobile Job Management
Kickserv Kickback Rewards
Business Reports
Custom Reports
Estimates
Pipeline View
Dispatch Mapping
Job Scheduling
Rules-based Online Scheduling
+ 1 more unique features
Only in mHelpDesk (42)
Automated Customer Notifications
Workflow Management
Billing & Invoicing
Estimates and Quotes
Mobile Estimates
Customer Communication
Real-Time Communication
Staff Communication
Text Message Dispatching
Community Forum
Customer Database (CRM)
Lead Management (CRM)
Customer Equipment
Custom Forms
Data Migration
QuickBooks Integration
Inventory Tracking
Multi-Location Inventory Tracking
Job Management
Mobile Job Manager
+ 22 more unique features
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