Keela vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Keela offers the same number of features (51 vs 51) and fewer integrations (6 vs 11). Starting price: Keela at $160/mo vs SugarCRM at $375/mo. Keela has 51 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Keela | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 51 | 51 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $160/mo | $375/mo |
| Pricing Tiers | 8 | 10 |
| Integrations | 6 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (4 vs 6)
| Feature | Keela | SugarCRM |
|---|---|---|
| AI-Driven Donor Insights | ||
| Chat & Chatbot | ||
| Donation Predictions | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Ask | ||
| Smart Guides | ||
| Suggested Gift Amounts |
Analytics (10 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Auto-Calculated KPIs | ||
| Customizable Dashboards | ||
| Dashboard and Analytics | ||
| Dashboards & Reporting | ||
| Donor Scores | ||
| Easy-to-Understand Data Visuals | ||
| Presentation-Ready Reports | ||
| Real-Time Reporting | ||
| Real-time Updates and Accurate Data Tracking | ||
| Wealth Screening |
Automation (5 vs 2)
| Feature | Keela | SugarCRM |
|---|---|---|
| Automated Journeys | ||
| Automated Updated Info | ||
| Automatic Gift Acknowledgement | ||
| Automatic Receipts | ||
| Business Process Management | ||
| Nonprofit Marketing Automation | ||
| SugarBPM |
CRM (1 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| CRM |
Collaboration (0 vs 1)
| Feature | Keela | SugarCRM |
|---|---|---|
| Activity Streams |
Communications (10 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Customizable Email Builder | ||
| Customizable Thank You Letters | ||
| Direct Mail Tool | ||
| Donation Summaries | ||
| Email & Texting | ||
| Email Marketing for Nonprofits | ||
| Texting Services for Nonprofits | ||
| Unlimited Built-In Email Templates | ||
| Unlimited Email Templates | ||
| Unlimited Number of Emails |
Compliance (2 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Anti-Spam Compliance | ||
| Compliant Tax Receipts |
Core CRM (0 vs 4)
| Feature | Keela | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Keela | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Keela | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Keela | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (1 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Deduplication Tool and Merge Tags |
Donor Management (7 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Bulk Gift Entry and Giving Preferences | ||
| Comprehensive Donor Profiles | ||
| Donor & Volunteer Management | ||
| Donor Database & Profiles | ||
| Membership Management | ||
| Relationship Tracking | ||
| Unlimited Tags and Segments |
Fundraising (7 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Crypto Currency Forms | ||
| Donation Forms | ||
| Fundraising Campaigns | ||
| Nonprofit Grant Management | ||
| QR Codes for Donation Forms | ||
| Recurring Giving | ||
| Unlimited Donation Forms |
Integration (0 vs 6)
| Feature | Keela | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (1 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Integrations & Payments |
Localization (0 vs 2)
| Feature | Keela | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Keela | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Keela | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Payments (1 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Nonprofit Payment Processing |
Project Management (1 vs 1)
| Feature | Keela | SugarCRM |
|---|---|---|
| Nonprofit Project Management | ||
| Project Management |
Reporting (0 vs 3)
| Feature | Keela | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (0 vs 7)
| Feature | Keela | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Sales Pipeline (1 vs 0)
| Feature | Keela | SugarCRM |
|---|---|---|
| Donor Pipeline Management |
Security (0 vs 1)
| Feature | Keela | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Unique Features
Only in Keela (51)
AI-Driven Donor Insights
Donation Predictions
Smart Ask
Suggested Gift Amounts
Auto-Calculated KPIs
Customizable Dashboards
Dashboard and Analytics
Dashboards & Reporting
Donor Scores
Easy-to-Understand Data Visuals
Presentation-Ready Reports
Real-Time Reporting
Real-time Updates and Accurate Data Tracking
Wealth Screening
Automated Journeys
Automated Updated Info
Automatic Gift Acknowledgement
Automatic Receipts
Nonprofit Marketing Automation
Customizable Email Builder
+ 31 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
Want to build your own alternative to Keela or SugarCRM?
Analyze it with Reap