Keap vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Keap offers fewer features (46 vs 51) and more integrations (30 vs 11). Starting price: Keap at $25/mo vs SugarCRM at $375/mo. Keap has 44 unique features while SugarCRM has 49 unique features, with 2 features in common.
| Keap | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 46 | 51 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $25/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 30 | 11 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Keap | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Analytics (3 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| AI Insights | ||
| Competitor Tracking | ||
| Reporting & Analytics |
Automation (1 vs 2)
| Feature | Keap | SugarCRM |
|---|---|---|
| Business Process Management | ||
| SugarBPM | ||
| Workflow Automation |
Collaboration (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Activity Streams |
Core (6 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Activity Timeline | ||
| Advanced Filtering | ||
| Contact Management | ||
| Customer Profiles | ||
| Mobile App | ||
| Notes & History |
Core CRM (0 vs 4)
| Feature | Keap | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Experience (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Customer Portal |
Customer Service (0 vs 8)
| Feature | Keap | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Data Enrichment |
Finance (4 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Expense Tracking | ||
| Invoice Management | ||
| Multi-Currency Support | ||
| Payment Processing |
Integration (4 vs 6)
| Feature | Keap | SugarCRM |
|---|---|---|
| API Access | ||
| Data Import/Export | ||
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM | ||
| Two-Way Sync | ||
| Zapier Integration |
Localization (0 vs 2)
| Feature | Keap | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (13 vs 6)
| Feature | Keap | SugarCRM |
|---|---|---|
| Bulk Email | ||
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Customer Segmentation | ||
| Dynamic Content | ||
| Dynamic Email Content | ||
| Email Deliverability | ||
| Email Marketing | ||
| Email Sequences | ||
| Email Tracking | ||
| Landing Pages | ||
| Landing Pages & Lead Forms | ||
| Lead Capture | ||
| Nurture Campaigns | ||
| SMS Marketing |
Mobile (0 vs 2)
| Feature | Keap | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Productivity (4 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Calendar & Scheduling | ||
| Document Management | ||
| Task Management | ||
| Time Tracking |
Project Management (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Keap | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (5 vs 7)
| Feature | Keap | SugarCRM |
|---|---|---|
| Affiliate Management | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Lead Scoring | ||
| Pipeline Management | ||
| Proposal Builder | ||
| Quote Management | ||
| Sales Automation |
Security (4 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Audit Logs | ||
| Data Security | ||
| GDPR Compliance | ||
| Role-Based Access Control | ||
| Teams, Roles and Security |
Support (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Knowledge Base |
Unique Features
Only in Keap (44)
AI Insights
Competitor Tracking
Workflow Automation
Activity Timeline
Advanced Filtering
Contact Management
Customer Profiles
Mobile App
Notes & History
Customer Portal
Expense Tracking
Invoice Management
Multi-Currency Support
Payment Processing
API Access
Data Import/Export
Two-Way Sync
Zapier Integration
Bulk Email
Customer Segmentation
+ 24 more unique features
Only in SugarCRM (49)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 29 more unique features
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