JivoChat vs Zoho Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 44) and fewer integrations (15 vs 28). Starting price: JivoChat at $28/mo vs Zoho Desk at $25/mo. JivoChat has 63 unique features while Zoho Desk has 43 unique features, with 1 features in common.
| JivoChat | Zoho Desk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 44 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $28/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 15 | 28 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI & Automation (0 vs 5)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| AI-Powered Ticket Classification | ||
| Duplicate Detection | ||
| Response Recommendations | ||
| Sentiment Analysis | ||
| Zia AI Assistant |
Accessibility (0 vs 2)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Mobile App | ||
| Multi-language Support |
Analytics (6 vs 6)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Monitoring | ||
| Agent Performance Analytics | ||
| Customer Feedback & Ratings | ||
| Customer Satisfaction Surveys | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Dashboards | ||
| Real-time Visitor Monitoring | ||
| Satisfaction Metrics | ||
| Time Tracking | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 3)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Automation Rules | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Smart Assignment Rules | ||
| Workflow Builder |
CRM (1 vs 3)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Contact Management | ||
| Customer Context | ||
| Customer Journey Timeline | ||
| JivoChat CRM |
Collaboration (1 vs 4)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Agent Collision Detection | ||
| Email Collaboration | ||
| Internal Notes | ||
| Multi-agent Chat Support | ||
| Team Collaboration |
Communication (8 vs 4)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Phone Support Integration | ||
| Shared Inboxes | ||
| Social Media Integration | ||
| Team Chats | ||
| Video Calls |
Customization (2 vs 1)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Agent Photo Display | ||
| Custom Fields | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 2)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| API Access | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Webhooks |
Lead Generation (3 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 3)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Business Hours Configuration | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| Resource Scheduling | ||
| SLA Management |
Marketing (2 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 2)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker | ||
| Ticket Templates |
Reporting (1 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 3)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Anti-Spam Protection | ||
| Audit Logs | ||
| Data Encryption | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Role-Based Access Control | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Self-Service (0 vs 2)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Social Media (2 vs 0)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Ticketing (0 vs 3)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Multi-channel Support | ||
| Priority Management | ||
| Ticket Management |
Transparency (0 vs 1)
| Feature | JivoChat | Zoho Desk |
|---|---|---|
| Activity Stream |
Unique Features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 43 more unique features
Only in Zoho Desk (43)
Mobile App
Multi-language Support
AI-Powered Ticket Classification
Duplicate Detection
Response Recommendations
Sentiment Analysis
Zia AI Assistant
Advanced Reporting
Agent Performance Analytics
Customer Satisfaction Surveys
Real-time Dashboards
Satisfaction Metrics
Time Tracking
Automation Rules
Smart Assignment Rules
Workflow Builder
Agent Collision Detection
Email Collaboration
Internal Notes
Team Collaboration
+ 23 more unique features
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