JivoChat vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 37) and more integrations (15 vs 2). Starting price: JivoChat at $28/mo vs Zendesk Talk at Contact Sales. JivoChat has 64 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| JivoChat | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 37 |
| AI-Powered Features | 5 | 9 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 9 |
| Integrations | 15 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (2 vs 5)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| AI Agent | ||
| AI Agents for Inbound Calls | ||
| AI Assistant | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Copilot Add-on | ||
| Voice Copilot |
Analytics (6 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| JivoChat CRM |
Call Management (0 vs 3)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Coaching & Supervision (0 vs 2)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Collaboration (1 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance & Security (0 vs 1)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customization (2 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Integrations (0 vs 1)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Monitoring & Analytics (0 vs 1)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Organization (2 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Telephony Plus |
Phone Services (0 vs 6)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Productivity (4 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality Assurance (0 vs 1)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting (1 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Export Reports to Excel |
Reporting & Analytics (0 vs 2)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (5 vs 1)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Technical Infrastructure (0 vs 3)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Workforce Management (0 vs 2)
| Feature | JivoChat | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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