JivoChat vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 20) and more integrations (15 vs 6). Starting price: JivoChat at $28/mo vs Zendesk at Contact Sales. JivoChat has 64 unique features while Zendesk has 20 unique features, with 0 features in common.
| JivoChat | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 20 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 8 |
| Integrations | 15 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (2 vs 3)
| Feature | JivoChat | Zendesk |
|---|---|---|
| AI Agent | ||
| AI Agents | ||
| AI Assistant | ||
| Advanced AI Agents | ||
| Copilot |
Agent Tools (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Analytics (6 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information | ||
| Visitor Monitoring |
Application (3 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Automation | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| JivoChat CRM |
Chat (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Chat Widget |
Collaboration (1 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Contact Center (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Contact Center |
Customization (2 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Integrations (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Lead Generation (3 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Multilingual Support |
Management (4 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Apple Business Chat | ||
| Omnichannel Support | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality Management (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (1 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Export Reports to Excel | ||
| Real-time Reporting and Analytics |
Routing (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Omnichannel Routing |
Security (5 vs 2)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Anti-Spam Protection | ||
| Data Privacy and Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Self-Service (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Help Center |
Social Media (2 vs 0)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Ticketing (0 vs 1)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Ticketing System |
Workforce Management (0 vs 2)
| Feature | JivoChat | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in Zendesk (20)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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