JivoChat vs WhatsApp for Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 7) and more integrations (15 vs 0). Starting price: JivoChat at $28/mo vs WhatsApp for Business at Contact Sales. JivoChat has 64 unique features while WhatsApp for Business has 7 unique features, with 0 features in common.
| JivoChat | WhatsApp for Business | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 7 |
| AI-Powered Features | 5 | 0 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 15 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 30% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Analytics (6 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Customer Relationship Management | ||
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customization (2 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Chat Buttons | ||
| Customer Engagement | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Programmatic Access |
Lead Generation (3 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Apple Business Chat | ||
| Rich Messaging | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Export Reports to Excel |
Retention (0 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Customer Retention |
Sales (0 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Sales Acceleration |
Security (5 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 1)
| Feature | JivoChat | WhatsApp for Business |
|---|---|---|
| Customer Support |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in WhatsApp for Business (7)
Customer Relationship Management
Customer Engagement
Programmatic Access
Rich Messaging
Customer Retention
Sales Acceleration
Customer Support
View JivoChat details View WhatsApp for Business details JivoChat alternatives WhatsApp for Business alternatives
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