JivoChat vs TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 23) and more integrations (15 vs 0). Starting price: JivoChat at $28/mo vs TeamSupport at Contact Sales. JivoChat has 64 unique features while TeamSupport has 23 unique features, with 0 features in common.
| JivoChat | TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 23 |
| AI-Powered Features | 5 | 6 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 15 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (2 vs 1)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| AI Agent | ||
| AI Agent (Kevin) | ||
| AI Assistant |
Analytics (6 vs 5)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Account-Level Insights | ||
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Insights Designer | ||
| Marketing Statistics | ||
| Product Analytics | ||
| Real-Time Dashboards | ||
| Real-time Visitor Monitoring | ||
| Trend Identification | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 3)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| AI-Assisted Workflow Creation | ||
| Automation | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Playbooks |
CRM (1 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| JivoChat CRM |
Churn Prevention (0 vs 1)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Customer Distress Index |
Collaboration (1 vs 1)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Multi-agent Chat Support | ||
| Silo Breakdown |
Communication (8 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customer Intelligence (0 vs 1)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| 360° Customer View |
Customization (2 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 3)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Apple Business Chat | ||
| Broadcast | ||
| Live Chat | ||
| Messaging & Live Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Monitoring (0 vs 2)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Customer Distress Tracking | ||
| Metrics Alerting |
Organization (2 vs 2)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Chat Topics | ||
| Custom Fields | ||
| Multiple Departments | ||
| Product Tagging |
Phone (1 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Telephony Plus |
Prioritization (0 vs 1)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Bug Priority Scoring |
Productivity (4 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Self-Service (0 vs 2)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Social Media (2 vs 0)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Ticket Management (0 vs 1)
| Feature | JivoChat | TeamSupport |
|---|---|---|
| AI-Powered Ticketing System |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in TeamSupport (23)
AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Live Chat
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Custom Fields
Product Tagging
Bug Priority Scoring
+ 3 more unique features
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