JivoChat vs RingCentral RingCX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers fewer features (64 vs 93) and more integrations (15 vs 14). Starting price: JivoChat at $28/mo vs RingCentral RingCX at Contact Sales. JivoChat has 64 unique features while RingCentral RingCX has 93 unique features, with 0 features in common.
| JivoChat | RingCentral RingCX | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 93 |
| AI-Powered Features | 5 | 9 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 15 | 14 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 75% |
Feature Comparison by Category
AI (2 vs 1)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Sentiment Analysis |
Administration (0 vs 6)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Tools (0 vs 10)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Analytics (6 vs 10)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Agent Activity Monitoring | ||
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Business Intelligence Integration | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Historical Analytics | ||
| Marketing Statistics | ||
| Omnichannel Analytics | ||
| Performance Management | ||
| Prebuilt Reports | ||
| Real-time Analytics | ||
| Real-time Visitor Monitoring | ||
| Speech and Text Analysis | ||
| Survey Management |
Application (3 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 5)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Automatic Callback | ||
| Call Deflection | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| IVR/Self-service |
CRM (1 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| JivoChat CRM |
Channels (0 vs 22)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice | ||
| Paging | ||
| Reviews Management |
Collaboration (1 vs 4)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Collaboration | ||
| Company-wide Collaboration | ||
| Multi-agent Chat Support | ||
| PBX Integration | ||
| Shared Directory |
Communication (8 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (0 vs 6)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| DNC Compliance | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Customization (2 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Infrastructure (0 vs 2)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure |
Integration (4 vs 7)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Chat API | ||
| Click to Call | ||
| JavaScript API & Webhooks | ||
| Microsoft CRM Integration | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Open APIs | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zendesk Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound (0 vs 5)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Call Blending | ||
| Campaign Management | ||
| List Management | ||
| Outbound Dialers | ||
| Power Dialing |
Phone (1 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Export Reports to Excel |
Routing (0 vs 7)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Security (5 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Supervisor Tools (0 vs 6)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Workforce Management (0 vs 2)
| Feature | JivoChat | RingCentral RingCX |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in RingCentral RingCX (93)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
SLA Management
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Gamification
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
AI Sentiment Analysis
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
+ 73 more unique features
View JivoChat details View RingCentral RingCX details JivoChat alternatives RingCentral RingCX alternatives
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