JivoChat vs NiCE
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 61) and more integrations (15 vs 6). Starting price: JivoChat at $28/mo vs NiCE at $110/mo. JivoChat has 64 unique features while NiCE has 61 unique features, with 0 features in common.
| JivoChat | NiCE | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 61 |
| AI-Powered Features | 5 | 40 |
| Starting Price | $28/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 15 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI/Agent Assist (0 vs 5)
| Feature | JivoChat | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Analytics (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Copilot for Leaders |
AI/Automation (0 vs 11)
| Feature | JivoChat | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation (Banking) | ||
| Customer-facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Customer Self-Service Automation |
AI/E-Commerce (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Retail E-Commerce Conversion Booster |
AI/Workforce Engagement (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Copilot for Supervisors |
Analytics (6 vs 4)
| Feature | JivoChat | NiCE |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Experience Insights (Retail) | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Industry Experience Insights (Banking) | ||
| Marketing Statistics | ||
| Patient Experience Insights | ||
| Policyholder Experience Insights | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Analytics/Reporting (0 vs 2)
| Feature | JivoChat | NiCE |
|---|---|---|
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports |
Application (3 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
Automation/Orchestration (0 vs 2)
| Feature | JivoChat | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Workflow Orchestration |
CRM (1 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance/Recording (0 vs 2)
| Feature | JivoChat | NiCE |
|---|---|---|
| Recording Management | ||
| Screen Recording |
Customization (2 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Engagement/Motivation (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Gamification |
Feedback/Analytics (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Voice of the Customer |
Feedback/Surveys (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Feedback Management |
Industry Solutions (0 vs 8)
| Feature | JivoChat | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Cloud Infrastructure |
Integration (4 vs 7)
| Feature | JivoChat | NiCE |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Open APIs | ||
| Prebuilt CRM Integrations | ||
| UCaaS Integration (NiCE 1CX) |
Knowledge Management (0 vs 3)
| Feature | JivoChat | NiCE |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal | ||
| Knowledge Management |
Lead Generation (3 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Management Tools (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Supervisor Workspace |
Marketing (2 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound/Campaign Management (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Outbound Engagement Orchestrator |
Performance Management (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Performance Management |
Phone (1 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality Management (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Quality Management |
Reporting (1 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Export Reports to Excel |
Routing/Orchestration (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Omnichannel Routing |
Security (5 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Trusted Identity & Messaging |
Social Media (2 vs 0)
| Feature | JivoChat | NiCE |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
User Interface (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Agent Workspace |
Voice (0 vs 2)
| Feature | JivoChat | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) | ||
| Voice Services |
Workforce Management (0 vs 1)
| Feature | JivoChat | NiCE |
|---|---|---|
| Workforce Management |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in NiCE (61)
Bank Agent Assist
Copilot for Agents
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Copilot for Leaders
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation (Banking)
Customer-facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Customer Self-Service Automation
Retail E-Commerce Conversion Booster
Copilot for Supervisors
Customer Experience Insights (Retail)
+ 41 more unique features
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