JivoChat vs NiCE CXone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 58) and more integrations (15 vs 5). Starting price: JivoChat at $28/mo vs NiCE CXone at $110/mo. JivoChat has 64 unique features while NiCE CXone has 58 unique features, with 0 features in common.
| JivoChat | NiCE CXone | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 58 |
| AI-Powered Features | 5 | 29 |
| Starting Price | $28/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 15 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI Assistance (0 vs 7)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (0 vs 10)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics (6 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Analytics & Reporting (0 vs 5)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Application (3 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Workflow Orchestration |
CRM (1 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| JivoChat CRM |
Campaign Management (0 vs 2)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Collaboration (1 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Multi-agent Chat Support |
Commerce Optimization (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communication (8 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Communications (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Recording Management |
Content Management (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Knowledge Management |
Customer Engagement (0 vs 2)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Customer-Facing Knowledge Portal |
Customization (2 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Government Solutions (0 vs 4)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (0 vs 4)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Integration (4 vs 5)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Prebuilt CRM Integrations |
Knowledge Management (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Employee Knowledge Portal |
Lead Generation (3 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality Assurance (0 vs 2)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Reporting (1 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Export Reports to Excel |
Routing & Orchestration (0 vs 2)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (5 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Security & Compliance (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Trusted Identity & Messaging |
Social Media (2 vs 0)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
User Interface (0 vs 2)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Voice Services |
Voice Automation (0 vs 1)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (0 vs 3)
| Feature | JivoChat | NiCE CXone |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
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