JivoChat vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 54) and more integrations (15 vs 9). Starting price: JivoChat at $28/mo vs NiCE CXone Mpower at $110/mo. JivoChat has 64 unique features while NiCE CXone Mpower has 54 unique features, with 0 features in common.
| JivoChat | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 54 |
| AI-Powered Features | 5 | 26 |
| Starting Price | $28/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 15 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (2 vs 13)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist |
Analytics (6 vs 4)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Marketing Statistics | ||
| Prebuilt Dashboards and BI Reports | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information | ||
| Voice of the Customer |
Application (3 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 3)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Customer Self-Service Automation | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
Banking (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub |
CRM (1 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| JivoChat CRM |
Campaign Management (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Collaboration (1 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
Customization (2 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 2)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Chat Buttons | ||
| Gamification | ||
| Pointer Tool | ||
| Proactive Chat Invitations | ||
| Proactive Engagement |
Government (0 vs 4)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Healthcare Engagement Hub |
Infrastructure (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Cloud-based Contact Center |
Insurance (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (4 vs 7)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) |
Knowledge (0 vs 2)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Lead Generation (3 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Omnichannel (0 vs 2)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Organization (2 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Quality Management |
Reporting (1 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Export Reports to Excel |
Retail (0 vs 2)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (5 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Trusted Identity & Messaging |
Social Media (2 vs 0)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Workflow (0 vs 1)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (0 vs 3)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workspace (0 vs 2)
| Feature | JivoChat | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in NiCE CXone Mpower (54)
Agentic AI Agents
AI Routing
AutoSummary
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Customer-facing Intelligent Virtual Agent
Healthcare Agent Assist
Insurance Agent Assist
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Patient Self-Service Automation
Policyholder Self-Service Automation
+ 34 more unique features
View JivoChat details View NiCE CXone Mpower details JivoChat alternatives NiCE CXone Mpower alternatives
Want to build your own alternative to JivoChat or NiCE CXone Mpower?
Analyze it with Reap