JivoChat vs NiCE (CXone Expert)
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 15) and more integrations (15 vs 2). Starting price: JivoChat at $28/mo vs NiCE (CXone Expert) at Contact Sales. JivoChat has 64 unique features while NiCE (CXone Expert) has 15 unique features, with 0 features in common.
| JivoChat | NiCE (CXone Expert) | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 15 |
| AI-Powered Features | 5 | 6 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 15 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI-Powered Content Governance | ||
| Generative AI Search |
Access Control (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Role-Based Access Control |
Agent Tools (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Agent Guided Knowledge |
Analytics (6 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Knowledge Analytics & Insights | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| JivoChat CRM |
Chatbot (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chatbot Integration |
Collaboration (1 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Content Management (0 vs 4)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Centralized Knowledge Base | ||
| Content Lifecycle Management | ||
| Content Publishing Tools | ||
| Version Control |
Customization (2 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Third-Party System Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Omnichannel (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Omnichannel Knowledge Delivery |
Organization (2 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Export Reports to Excel |
SEO/Discovery (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Search Engine Integration |
Security (5 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Self-Service (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Self-Service Search Discovery |
Social Media (2 vs 0)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Workflow (0 vs 1)
| Feature | JivoChat | NiCE (CXone Expert) |
|---|---|---|
| Approval Workflows |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in NiCE (CXone Expert) (15)
Role-Based Access Control
Agent Guided Knowledge
AI-Powered Content Governance
Generative AI Search
Knowledge Analytics & Insights
Chatbot Integration
Centralized Knowledge Base
Content Lifecycle Management
Content Publishing Tools
Version Control
Third-Party System Integration
Omnichannel Knowledge Delivery
Self-Service Search Discovery
Search Engine Integration
Approval Workflows
View JivoChat details View NiCE (CXone Expert) details JivoChat alternatives NiCE (CXone Expert) alternatives
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