Jira Service Management vs Xurrent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 41) and more integrations (11 vs 6). Starting price: Jira Service Management at $20/mo vs Xurrent at Contact Sales. Jira Service Management has 57 unique features while Xurrent has 37 unique features, with 4 features in common.
| Jira Service Management | Xurrent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 41 |
| AI-Powered Features | 10 | 15 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 5 |
| Integrations | 11 | 6 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI & Automation (0 vs 4)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| AI Automations | ||
| AI Virtual Agent | ||
| Intelligent Alerting & Routing | ||
| Sera AI |
AIOps (4 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Configuration & IT Asset Management | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Unlimited Automations | ||
| Workflow Automation |
Billing (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Managed Service Provider (MSP) Billing |
Change Management (5 vs 2)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Change Calendar | ||
| Change Management | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking | ||
| Release Management |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Communication & Status (0 vs 3)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Automated Status Updates | ||
| Public & Private Status Pages | ||
| Status Pages |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Alert Data Retention |
E-Commerce (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Web Store |
Facilities Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Facilities Management |
Feedback & Analytics (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Customer Feedback |
Financial Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Financial Management |
HR Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| HR Management |
IT Operations (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| IT Operations Management (ITOM) |
Incident Management (9 vs 4)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| AI RCA & Postmortems | ||
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Coordinated Incident Response | ||
| Incident Management & Response | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Problem Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 2)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs | ||
| Service Integration and Management (SIAM) |
Knowledge Management (3 vs 2)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Management | ||
| Multiple Help Centers | ||
| Scaleable Knowledge Base |
Localization (1 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Service Collection |
Portal (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Self-Service Portal |
Portfolio Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Portfolio Management |
Project Management (0 vs 2)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Project Management | ||
| SCRUM and Agile |
Reporting (1 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Default and Customizable Reports |
Reporting & Analytics (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Analytics & Reporting |
Request Management (2 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Resource Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Reservations |
Risk Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Risk Management |
Security (3 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Security & Collaboration (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Account Trusts |
Service Management (0 vs 5)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Enterprise Service Management (ESM) | ||
| Service Continuity Management | ||
| Service Desk | ||
| Service Hierarchy Browser (SHB) | ||
| Service Level Agreement (SLA) Management |
Templates (1 vs 0)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| ESM Templates |
Time Management (0 vs 1)
| Feature | Jira Service Management | Xurrent |
|---|---|---|
| Time Tracking |
Unique Features
Only in Jira Service Management (57)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 37 more unique features
Only in Xurrent (37)
AI Automations
AI Virtual Agent
Intelligent Alerting & Routing
Sera AI
Service Configuration & IT Asset Management
Workflow Automation
Managed Service Provider (MSP) Billing
Release Management
Automated Status Updates
Public & Private Status Pages
Web Store
Facilities Management
Customer Feedback
Financial Management
HR Management
AI RCA & Postmortems
Coordinated Incident Response
Incident Management & Response
Integrations
Service Integration and Management (SIAM)
+ 17 more unique features
View Jira Service Management details View Xurrent details Jira Service Management alternatives Xurrent alternatives
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