Jira Service Management vs Vision Helpdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 40) and more integrations (11 vs 7). Starting price: Jira Service Management at $20/mo vs Vision Helpdesk at $10/mo. Jira Service Management has 57 unique features while Vision Helpdesk has 36 unique features, with 4 features in common.
| Jira Service Management | Vision Helpdesk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 40 |
| AI-Powered Features | 10 | 1 |
| Starting Price | $20/mo | $10/mo |
| Pricing Tiers | 4 | 18 |
| Integrations | 11 | 7 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph | ||
| Virtual Agent |
AIOps (4 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Access Control (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Staff Team Roles & Admin Access |
Administration (2 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Online Visitor Tracking |
Asset Management (4 vs 2)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| CMDB | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 5)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Automation and Workflow Rules | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Rules & Task Automation | ||
| Unlimited Automations |
Billing (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Incident Billing & Time Tracking |
Catalog Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Product and Service Catalog |
Change Management (5 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Change Calendar | ||
| Change Management | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 2)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Live Chat | ||
| Multi-Company Live Chat | ||
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| ITIL/ITSM Compliance |
Contract Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Contract Management |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customer Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Client Management |
Customer Portal (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Self Service Customer Portal |
Data Management (1 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Alert Data Retention |
Email Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Feedback Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Customer Feedback, Ratings & Survey |
Form Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Custom Fields & Form Builder |
Incident Management (9 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Management | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Live Chat Widgets | ||
| Rich APIs |
Knowledge Management (3 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Base Management | ||
| Multiple Help Centers |
Localization (1 vs 2)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk | ||
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Mobile App |
Multi-Tenancy (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Multi-Company Support |
Notifications (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Email Alerts |
Platform (1 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Service Collection |
Problem Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Problem Management |
Release Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Release Management |
Reporting (1 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Default and Customizable Reports | ||
| Reports & Analytics |
Request Management (2 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Routing (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Round Robin |
SLA Management (0 vs 2)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Security (3 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Audit Logs | ||
| Data Isolation | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Service Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Service Catalog Management |
Task Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Task Management |
Team Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Staff Management |
Templates (1 vs 0)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| ESM Templates |
Ticket Management (0 vs 1)
| Feature | Jira Service Management | Vision Helpdesk |
|---|---|---|
| Multi-Channel Ticket Management |
Unique Features
Only in Jira Service Management (57)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 37 more unique features
Only in Vision Helpdesk (36)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Live Chat
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
Customer Feedback, Ratings & Survey
Custom Fields & Form Builder
+ 16 more unique features
View Jira Service Management details View Vision Helpdesk details Jira Service Management alternatives Vision Helpdesk alternatives
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