Jira Service Management vs TeamViewer
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 41) and more integrations (11 vs 3). Starting price: Jira Service Management at $20/mo vs TeamViewer at Free. Jira Service Management has 60 unique features while TeamViewer has 40 unique features, with 1 features in common.
| Jira Service Management | TeamViewer | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 41 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $20/mo | Free |
| Pricing Tiers | 4 | 4 |
| Integrations | 11 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI & Automation (0 vs 3)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Session Insights | ||
| TeamViewer AI | ||
| Tia - AI Troubleshooting Assistant |
AIOps (4 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
AR & Field Operations (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Frontline - AR-Powered Logistics |
AR & Logistics (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Vision Picking |
AR & Manufacturing (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Frontline Make |
AR & Operations (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Hands-Free Operation |
AR & Remote Support (0 vs 3)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| 3D Annotations | ||
| TeamViewer Assist AR Lite | ||
| Text Recognition |
Access Management (0 vs 2)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Single Sign-On (SSO) | ||
| User Groups and Roles |
Administration (2 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Analytics & Reporting (0 vs 2)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Actionable Insights | ||
| Powerful Management Dashboard |
Asset Management (4 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 2)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Automated Remediation | ||
| Remote Script Execution | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance & Reporting (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Auditability |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Alert Data Retention |
Deployment (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Enhanced Mass Deployment (MSI) |
Device Management (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Device Diversity Support |
Device Monitoring (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| DEX Essentials |
IT Management (0 vs 2)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Asset Discovery and Inventory | ||
| Asset Management |
Incident Management (9 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Infrastructure (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Cloud-Based Platform |
Integration (5 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Enterprise Integrations Package | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Integration & Development (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Mobile SDK |
Integration & Logistics (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Seamless Integration with WMS |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Licensing (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Free Personal Use |
Localization (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Mobile App |
Mobile Management (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Mobile Device Management |
Mobile Support (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Mobile Device Support |
Monitoring (0 vs 3)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Device Monitoring | ||
| Real-Time Visibility | ||
| Remote Monitoring |
Monitoring & Automation (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| TeamViewer DEX |
Platform (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Service Collection |
Remote Support (0 vs 2)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Live Remote Support | ||
| Remote Control |
Reporting (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 5)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Audit Logs | ||
| Bring Your Own Certificate (BYOC) | ||
| Conditional Access | ||
| Endpoint Protection | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Secured IT Fleet | ||
| Two-Factor Authentication (2FA) |
Support (0 vs 1)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| Premium 24-Hour Support |
Templates (1 vs 0)
| Feature | Jira Service Management | TeamViewer |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (60)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 40 more unique features
Only in TeamViewer (40)
Single Sign-On (SSO)
User Groups and Roles
Session Insights
TeamViewer AI
Tia - AI Troubleshooting Assistant
Actionable Insights
Powerful Management Dashboard
Frontline - AR-Powered Logistics
Vision Picking
Frontline Make
Hands-Free Operation
3D Annotations
TeamViewer Assist AR Lite
Text Recognition
Automated Remediation
Remote Script Execution
Auditability
Enhanced Mass Deployment (MSI)
Device Diversity Support
DEX Essentials
+ 20 more unique features
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