Jira Service Management vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (61 vs 71) and more integrations (11 vs 6). Starting price: Jira Service Management at $20/mo vs SwipedOn at $3/mo. Jira Service Management has 61 unique features while SwipedOn has 71 unique features, with 0 features in common.
| Jira Service Management | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 71 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $20/mo | $3/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 11 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
AddOns (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (2 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Advanced Admin Controls | ||
| Customizable Roles and Permissions | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 3)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Data Management (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Alert Data Retention |
Deliveries (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Incident Management (9 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Integrations (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Language Selection | ||
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Mobile App |
Multi-location Management (0 vs 3)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Platform (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Service Collection |
Privacy (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (1 vs 4)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Data Export | ||
| Default and Customizable Reports | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights |
Request Management (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Resource Management (0 vs 6)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (3 vs 7)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Audit Logs | ||
| Data Hosting Options | ||
| Enterprise-grade Identity and Access Management | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Multi-region Data Residency | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Support (0 vs 4)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Templates (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| ESM Templates |
Visitor Management (0 vs 10)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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