Jira Service Management vs SupportBee
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 23) and more integrations (11 vs 3). Both start at $20/mo. Jira Service Management has 61 unique features while SupportBee has 23 unique features, with 0 features in common.
| Jira Service Management | SupportBee | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 23 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $20/mo | $20/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 11 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Access Control (0 vs 2)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (0 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Mobile Access |
Administration (2 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Customer Satisfaction Ratings |
Asset Management (4 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Unlimited Automations |
CRM (0 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Customer Management |
Change Management (5 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Dev and Ops Collaboration | ||
| Ticket Assignment |
Communication (2 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Configuration (0 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Business Hours |
Core (0 vs 2)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (0 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| White-labeled Emails |
Data Management (1 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Alert Data Retention |
Incident Management (9 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 5)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| API Access | ||
| Basic Integrations | ||
| Chat Integration | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Integrations for ChatOps and Monitoring | ||
| Knowledge Base Integration | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Mobile App |
Organization (0 vs 2)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Filters | ||
| Teams |
Platform (1 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Service Collection |
Productivity (0 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Snippets |
Reporting (1 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Default and Customizable Reports | ||
| In Depth Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Audit Logs | ||
| Audit Trails | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Self-Service (0 vs 2)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Templates (1 vs 0)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| ESM Templates |
Transparency (0 vs 1)
| Feature | Jira Service Management | SupportBee |
|---|---|---|
| Organizational Ticket Visibility |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in SupportBee (23)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
+ 3 more unique features
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