Jira Service Management vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 39) and more integrations (11 vs 3). Starting price: Jira Service Management at $20/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Jira Service Management has 59 unique features while Zoho ManageEngine ServiceDesk Plus has 37 unique features, with 2 features in common.
| Jira Service Management | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 39 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 11 | 3 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 6)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Script Generation | ||
| Smart Context with Teamwork Graph | ||
| Virtual Support Agent |
AIOps (4 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 7)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Service Dependency Management | ||
| Service Registry | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (1 vs 3)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core (0 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (0 vs 3)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Visual Ticket Lifecycle Builder |
Data Management (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Alert Data Retention |
Deployment (0 vs 3)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
ITSM (0 vs 7)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Integrations (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (3 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Discovery | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Collection |
Project Management (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (1 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Default and Customizable Reports | ||
| Reporting and Live Dashboards |
Request Management (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Templates (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| ESM Templates |
User Experience (0 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Unique Features
Only in Jira Service Management (59)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 39 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (37)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 17 more unique features
View Jira Service Management details View Zoho ManageEngine ServiceDesk Plus details Jira Service Management alternatives Zoho ManageEngine ServiceDesk Plus alternatives
Want to build your own alternative to Jira Service Management or Zoho ManageEngine ServiceDesk Plus?
Analyze it with Reap