Jira Service Management vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 24) and more integrations (11 vs 6). Starting price: Jira Service Management at $20/mo vs SolarWinds Service Desk at $39/mo. Jira Service Management has 59 unique features while SolarWinds Service Desk has 22 unique features, with 2 features in common.
| Jira Service Management | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 24 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $20/mo | $39/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 11 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI Automation (0 vs 1)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
AIOps (4 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Artificial Intelligence (0 vs 5)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (4 vs 4)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Unlimited Automations |
Change Management (5 vs 3)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Calendar | ||
| Change Management | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Dev and Ops Collaboration | ||
| Live Collaboration |
Communication (2 vs 1)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement | ||
| Status Pages | ||
| Unlimited Email Notifications |
Configuration Management (0 vs 4)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Alert Data Retention |
Incident Management (9 vs 1)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Management | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Service Collection |
Reporting (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Security & Privacy (0 vs 1)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Templates (1 vs 0)
| Feature | Jira Service Management | SolarWinds Service Desk |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (59)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 39 more unique features
Only in SolarWinds Service Desk (22)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Segregated Service Desks
Enterprise Service Management
+ 2 more unique features
View Jira Service Management details View SolarWinds Service Desk details Jira Service Management alternatives SolarWinds Service Desk alternatives
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