Jira Service Management vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 47). Starting price: Jira Service Management at $20/mo vs Re:amaze at $29/mo. Jira Service Management has 61 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Jira Service Management | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 47 |
| AI-Powered Features | 10 | 9 |
| Starting Price | $20/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 11 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (6 vs 5)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Sentiment Analysis | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 7)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Atlassian Analytics and Data Lake | ||
| Connected Customer Insights | ||
| Cross-product Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (4 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 6)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Unlimited Automations | ||
| Welcome Bot | ||
| Workflows |
Change Management (5 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Dev and Ops Collaboration | ||
| Team Presence |
Communication (2 vs 5)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Status Pages | ||
| Unlimited Email Notifications | ||
| Video Calls |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Core Platform (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Data Management (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Alert Data Retention |
Forms (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Contact Forms |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 3)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Email Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Multi-language Support |
Marketing (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Platform (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Service Collection |
Productivity (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Scheduling (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Office Hours |
Security (3 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Role Permissions |
Templates (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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