Jira Service Management vs ManageEngine
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 41) and fewer integrations (11 vs 25). Starting price: Jira Service Management at $20/mo vs ManageEngine at $50/mo. Jira Service Management has 57 unique features while ManageEngine has 37 unique features, with 4 features in common.
| Jira Service Management | ManageEngine | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 41 |
| AI-Powered Features | 10 | 15 |
| Starting Price | $20/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 11 | 25 |
| Shared Features | 4 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 2)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Custom Reports | ||
| Report and Analytics |
Application Management (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Application Performance Management |
Asset Management (4 vs 7)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Asset Management | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Automated Discovery | ||
| CMDB | ||
| Configuration Management | ||
| Contract Management | ||
| IT Inventory Management | ||
| License Management | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 2)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Automated Workflows | ||
| Unlimited Automations | ||
| Workflow Automation |
Change Management (5 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Cloud Management (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Cloud Management |
Collaboration (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Cost Management (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| IT Cost Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Alert Data Retention |
Data Protection (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Backup and Disaster Recovery |
Device Management (0 vs 2)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Mobile App Management | ||
| Mobile Device Management |
Incident Management (9 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Infrastructure Monitoring (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Server Monitoring |
Integration (5 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Email Ticketing Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Mobile App |
Monitoring (0 vs 2)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Alert Management | ||
| Event Management |
Multi-Tenancy (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Multi-Tenancy Support |
Network Management (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Network Monitoring |
Planning (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Capacity Planning |
Platform (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Service Collection |
Procurement (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Vendor Management |
Remote Access (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Remote Desktop Management |
Reporting (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Security Management (0 vs 7)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Compliance Management | ||
| Endpoint DLP | ||
| IT Security Dashboard | ||
| Patch Management | ||
| Privileged Account Management | ||
| User Access Control | ||
| Vulnerability Management |
Service Management (0 vs 8)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| AI-Powered Incident Resolution | ||
| Change Management | ||
| Helpdesk Ticketing | ||
| IT Service Management | ||
| Knowledge Management | ||
| Problem Management | ||
| SLA Management | ||
| Self-Service Portal |
Templates (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (57)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 37 more unique features
Only in ManageEngine (37)
Custom Reports
Report and Analytics
Application Performance Management
Automated Discovery
CMDB
Contract Management
IT Inventory Management
License Management
Automated Workflows
Workflow Automation
Cloud Management
IT Cost Management
Backup and Disaster Recovery
Mobile App Management
Mobile Device Management
Server Monitoring
Email Ticketing Integration
Alert Management
Event Management
Multi-Tenancy Support
+ 17 more unique features
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