Jira Service Management vs Lobbytrack
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 50) and more integrations (11 vs 8). Starting price: Jira Service Management at $20/mo vs Lobbytrack at $50/mo. Jira Service Management has 60 unique features while Lobbytrack has 49 unique features, with 1 features in common.
| Jira Service Management | Lobbytrack | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 50 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $20/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 11 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Access Control (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Deny Condition |
Administration (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Applications (0 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (4 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Auto Sign Out | ||
| Unlimited Automations |
Badge Management (0 vs 4)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Change Management (5 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Visit Agreements |
Core Functionality (0 vs 2)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (0 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (0 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Data Management (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Alert Data Retention |
Developer Tools (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| API Access |
Emergency Management (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Integrations (0 vs 6)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Location Capacity |
Notifications (0 vs 9)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (0 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Service Collection |
Platform Support (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Resource Management (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (0 vs 2)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (3 vs 4)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Alert Security | ||
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Incident Management | ||
| Multi-region Data Residency | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Support (0 vs 2)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Templates (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (60)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 40 more unique features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
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