Jira Service Management vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (48 vs 71) and more integrations (35 vs 6). Starting price: Jira Service Management at $29/mo vs SwipedOn at $3/mo. Jira Service Management has 48 unique features while SwipedOn has 71 unique features, with 0 features in common.
| Jira Service Management | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 71 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $29/mo | $3/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 35 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 74% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
AddOns (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Analytics (4 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Audit (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (2 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Automation Rules | ||
| Jira Automation for JSM |
Channels (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Commenting & Collaboration |
Compliance (0 vs 3)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Content (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Service Desk |
Customization (3 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Custom Workflows | ||
| Customizable Branding | ||
| Field Validation | ||
| Multiple Question Formats | ||
| Request Templates |
Dashboard (1 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard | ||
| Gadgets & Widgets |
Data (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Data Export & Backup |
Deliveries (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Enterprise (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Multi-Tenant Support |
Files (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| File Attachments |
Integration (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| API & Webhooks |
Integrations (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Localization (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Language Selection |
Mobile (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Service Health Dashboards |
Multi-location Management (0 vs 3)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (1 vs 5)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Real-Time Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Operations (8 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| SLA Management |
Portal (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Privacy (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Data Anonymization |
Productivity (2 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reliability (0 vs 1)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (1 vs 4)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights | ||
| Scheduled Reports |
Resource Management (0 vs 6)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Search (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Advanced Search |
Security (4 vs 7)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| SSO & SAML | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Support (0 vs 4)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Team (1 vs 0)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Team Management |
Visitor Management (0 vs 10)
| Feature | Jira Service Management | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Jira Service Management (48)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 28 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
View Jira Service Management details View SwipedOn details Jira Service Management alternatives SwipedOn alternatives
Want to build your own alternative to Jira Service Management or SwipedOn?
Analyze it with Reap