Jira Service Management vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (48 vs 47) and more integrations (35 vs 11). Both start at $29/mo. Jira Service Management has 48 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Jira Service Management | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 47 |
| AI-Powered Features | 4 | 9 |
| Starting Price | $29/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 35 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 74% | 85% |
Feature Comparison by Category
AI (2 vs 5)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| AI-Powered Suggestions | ||
| Intelligent Triage | ||
| Sentiment Analysis |
Analytics (4 vs 7)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction (CSAT) | ||
| Customer Satisfaction Ratings | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting | ||
| Reporting & Analytics | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Audit (2 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (2 vs 6)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Automation Rules | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Jira Automation for JSM | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Channels (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Commenting & Collaboration | ||
| Team Presence |
Communication (0 vs 5)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Content (2 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Service Desk |
Core Platform (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (3 vs 2)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Custom Workflows | ||
| Customizable Email Appearance | ||
| Field Validation | ||
| Request Templates |
Dashboard (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Gadgets & Widgets |
Data (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Data Export & Backup |
Enterprise (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Multi-Tenant Support |
Files (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| File Attachments |
Forms (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (1 vs 3)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| API & Webhooks | ||
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Monitoring (1 vs 4)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek | ||
| Service Health Dashboards |
Notifications (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Real-Time Notifications |
Operations (8 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (2 vs 3)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Request Linking | ||
| Request Queues | ||
| Tags |
Performance (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| SLA Management |
Portal (2 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (2 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Macros & Templates | ||
| Quick Answers | ||
| Request Cloning |
Reporting (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Scheduled Reports |
Scheduling (0 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Office Hours |
Search (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Advanced Search |
Security (4 vs 1)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| Role Permissions | ||
| SSO & SAML |
Team (1 vs 0)
| Feature | Jira Service Management | Re:amaze |
|---|---|---|
| Team Management |
Unique Features
Only in Jira Service Management (48)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 28 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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