Jira Service Management vs Lobbytrack
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (48 vs 50) and more integrations (35 vs 8). Starting price: Jira Service Management at $29/mo vs Lobbytrack at $50/mo. Jira Service Management has 47 unique features while Lobbytrack has 49 unique features, with 1 features in common.
| Jira Service Management | Lobbytrack | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 50 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $29/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 35 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 74% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
Access Control (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Deny Condition |
Analytics (4 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Applications (0 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Audit (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (2 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Auto Sign Out | ||
| Automation Rules | ||
| Jira Automation for JSM |
Badge Management (0 vs 4)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Channels (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Commenting & Collaboration |
Compliance (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Visit Agreements |
Content (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Service Desk |
Core Functionality (0 vs 2)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Custom Branding | ||
| Custom Workflows | ||
| Field Validation | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows | ||
| Request Templates |
Dashboard (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Gadgets & Widgets |
Data (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Data Export & Backup |
Data Collection (0 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| API Access |
Emergency Management (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Enterprise (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Multi-Tenant Support |
Files (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| File Attachments |
HR & Payroll (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| API & Webhooks |
Integrations (0 vs 6)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Mobile (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Mobile App |
Monitoring (1 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Location Capacity | ||
| Service Health Dashboards |
Notifications (1 vs 9)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| Real-Time Notifications | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (8 vs 3)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Pre-Register Guests | ||
| Problem Management | ||
| Queue Management | ||
| Runbook Integration | ||
| Time Tracking | ||
| Visit Scheduling by Employees |
Organization (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| SLA Management |
Platform Support (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Android, iOS and Windows Apps |
Portal (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (2 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reporting (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Scheduled Reports |
Resource Management (0 vs 1)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (0 vs 2)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Search (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Advanced Search |
Security (4 vs 4)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Advanced Permissions | ||
| Alert Security | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| Incident Management | ||
| SSO & SAML | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Support (0 vs 2)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Team (1 vs 0)
| Feature | Jira Service Management | Lobbytrack |
|---|---|---|
| Team Management |
Unique Features
Only in Jira Service Management (47)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 27 more unique features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
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