IXACT Contact vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
IXACT Contact offers fewer features (35 vs 51) and fewer integrations (5 vs 11). Starting price: IXACT Contact at $5/mo vs SugarCRM at $375/mo. IXACT Contact has 35 unique features while SugarCRM has 51 unique features, with 0 features in common.
| IXACT Contact | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 35 | 51 |
| AI-Powered Features | 6 | 7 |
| Starting Price | $5/mo | $375/mo |
| Pricing Tiers | 15 | 10 |
| Integrations | 5 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Automation (2 vs 2)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Automated Task and Appointment Reminders | ||
| Business Process Management | ||
| Keep in Touch Coach | ||
| SugarBPM |
Collaboration (0 vs 1)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Activity Streams |
Content Management (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Professionally Written Web Content |
Core CRM (2 vs 4)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| Contact Management | ||
| File & Data Storage | ||
| Rich Contact Profiles | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Data Enrichment |
Direct Mail (2 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Letter Templates | ||
| Letters and Labels |
Email Marketing (5 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Automated Monthly e-Newsletter | ||
| Email Marketing | ||
| Mass Email Capability | ||
| Targeted Lead Nurture Drip Email Campaigns | ||
| Video Mass Emails |
Enterprise (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Broker Program |
Integration (2 vs 6)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| Google Sync | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Outlook Sync | ||
| Slack Connector | ||
| Social CRM |
Lead Management (2 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Automated Lead Capture and Nurturing | ||
| Lead Generation and Capture |
Localization (0 vs 2)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Marketing Automation (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Automated Keep-in-Touch Marketing Plans |
Marketing Templates (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| e-Card Templates |
Mobile (1 vs 2)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility |
Productivity (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Calendar & Task List |
Project Management (0 vs 1)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Project Management |
Real Estate Integration (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| IDX Integration |
Real Estate Management (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Active Business Area |
Recruiting (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| IXACT Recruiter |
Reporting (1 vs 3)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Advanced Email Campaign Reporting | ||
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
SMS Marketing (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Text Marketing |
Sales (0 vs 7)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (0 vs 1)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Social Media (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Social Media Integration |
Social Media Automation (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Social Stream |
Support (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Concierge Setup |
Team Management (1 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Teams Management |
UI/UX (2 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Customizable Dashboard | ||
| Intuitive User Interface |
Website Builder (3 vs 0)
| Feature | IXACT Contact | SugarCRM |
|---|---|---|
| Agent Websites | ||
| Customizable Website Themes | ||
| Fully Responsive Websites |
Unique Features
Only in IXACT Contact (35)
Automated Task and Appointment Reminders
Keep in Touch Coach
Professionally Written Web Content
Contact Management
Rich Contact Profiles
Letter Templates
Letters and Labels
Automated Monthly e-Newsletter
Email Marketing
Mass Email Capability
Targeted Lead Nurture Drip Email Campaigns
Video Mass Emails
Broker Program
Google Sync
Outlook Sync
Automated Lead Capture and Nurturing
Lead Generation and Capture
Automated Keep-in-Touch Marketing Plans
e-Card Templates
Mobile App
+ 15 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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