Issuetrak vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Issuetrak offers fewer features (40 vs 98) and more integrations (5 vs 4). Starting price: Issuetrak at Contact Sales vs Vivantio at $49/mo. Issuetrak has 38 unique features while Vivantio has 96 unique features, with 2 features in common.
| Issuetrak | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 5 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (0 vs 10)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Asset Tracking (3 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Asset Management | ||
| Automatic Device Discovery | ||
| Barcode Scanning |
Authentication (3 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Identity Management / SSO | ||
| LDAP Migration | ||
| Multi-Factor Authentication |
Automation (2 vs 12)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Escalation Rules | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
Billing (3 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Billing Module | ||
| Labor Hours Tracking | ||
| Material and Parts Tracking |
CRM (0 vs 5)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (4 vs 5)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Chat | ||
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Event-Based Notifications | ||
| Multiple Chat Streams | ||
| Omnichannel Communication | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Service Level Agreements (SLAs) |
Configuration (0 vs 3)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Issue Tracking |
Customer Portal (0 vs 11)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| White Labeling |
Deployment (2 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Cloud Deployment | ||
| On-Premises Deployment |
Developer (0 vs 2)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (1 vs 3)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Flexible API |
Knowledge Base (0 vs 10)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Licensing (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Unlimited Users |
Migration (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Data Migration |
Reporting (3 vs 14)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Custom Reporting | ||
| Customer Portal Reports | ||
| Dashboards | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Real-Time Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports |
Security (5 vs 1)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Customizable Password Policy | ||
| Multiple IdP | ||
| Restricted Searching and Reporting | ||
| Role-Based Access Controls for Billing | ||
| SOC 2 Certification | ||
| User Access Control |
Self-Service (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Knowledge Base |
Submission (3 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Custom Webforms | ||
| Email-to-Ticket Conversion | ||
| Multi-Page Webforms |
Support (3 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| 24/7 US-Based Support | ||
| Dedicated Implementation Team | ||
| Help Center |
Task Management (0 vs 1)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Interface (1 vs 0)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Issue Hub |
Vendor Management (0 vs 1)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Issuetrak | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Issuetrak (38)
Asset Management
Automatic Device Discovery
Barcode Scanning
Identity Management / SSO
LDAP Migration
Multi-Factor Authentication
Escalation Rules
Workflow Automation
Billing Module
Labor Hours Tracking
Material and Parts Tracking
Chat
Event-Based Notifications
Multiple Chat Streams
Omnichannel Communication
Service Level Agreements (SLAs)
Issue Tracking
White Labeling
Cloud Deployment
On-Premises Deployment
+ 18 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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