Issuetrak vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Issuetrak offers fewer features (40 vs 52). Starting price: Issuetrak at Contact Sales vs Splashtop at $6/mo. Issuetrak has 39 unique features while Splashtop has 51 unique features, with 1 features in common.
| Issuetrak | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 52 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Contact Sales | $6/mo |
| Pricing Tiers | 3 | 14 |
| Integrations | 5 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
Access Control (0 vs 4)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Asset Tracking (3 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Asset Management | ||
| Automatic Device Discovery | ||
| Barcode Scanning |
Authentication (3 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Identity Management / SSO | ||
| LDAP Migration | ||
| Multi-Factor Authentication |
Automation (2 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Escalation Rules | ||
| Workflow Automation |
Billing (3 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Billing Module | ||
| Labor Hours Tracking | ||
| Material and Parts Tracking |
Collaboration (0 vs 2)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (4 vs 1)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Chat | ||
| Event-Based Notifications | ||
| Multiple Chat Streams | ||
| Omnichannel Communication |
Compliance (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Service Level Agreements (SLAs) |
Core (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Issue Tracking |
Customization (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| White Labeling |
Deployment (2 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Cloud Deployment | ||
| On-Premises Deployment |
Endpoint Management (0 vs 5)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
Feedback (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Surveys |
File Management (0 vs 1)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Service Desk |
Input Devices (0 vs 2)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 1)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| APIs | ||
| Flexible API |
Licensing (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Unlimited Users |
Management (0 vs 1)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| User Computer Management |
Migration (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Data Migration |
Network Security (0 vs 2)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (0 vs 3)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (3 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Custom Reporting | ||
| Dashboards | ||
| Real-Time Reports |
Security (5 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Customizable Password Policy | ||
| Restricted Searching and Reporting | ||
| Role-Based Access Controls for Billing | ||
| SOC 2 Certification | ||
| User Access Control |
Security & Compliance (0 vs 12)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Self-Service (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Knowledge Base |
Submission (3 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Custom Webforms | ||
| Email-to-Ticket Conversion | ||
| Multi-Page Webforms |
Support (3 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| 24/7 US-Based Support | ||
| Dedicated Implementation Team | ||
| Help Center |
User Interface (1 vs 0)
| Feature | Issuetrak | Splashtop |
|---|---|---|
| Issue Hub |
Unique Features
Only in Issuetrak (39)
Asset Management
Automatic Device Discovery
Barcode Scanning
Identity Management / SSO
LDAP Migration
Multi-Factor Authentication
Escalation Rules
Workflow Automation
Billing Module
Labor Hours Tracking
Material and Parts Tracking
Event-Based Notifications
Multiple Chat Streams
Omnichannel Communication
Service Level Agreements (SLAs)
Issue Tracking
White Labeling
Cloud Deployment
On-Premises Deployment
Surveys
+ 19 more unique features
Only in Splashtop (51)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
240 FPS Capability
+ 31 more unique features
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