Issuetrak vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Issuetrak offers fewer features (40 vs 51) and fewer integrations (5 vs 6). Starting price: Issuetrak at Contact Sales vs RemotePC at $0.83/mo. Issuetrak has 39 unique features while RemotePC has 50 unique features, with 1 features in common.
| Issuetrak | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 51 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Contact Sales | $0.83/mo |
| Pricing Tiers | 3 | 6 |
| Integrations | 5 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
Access Control (0 vs 3)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Asset Tracking (3 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Asset Management | ||
| Automatic Device Discovery | ||
| Barcode Scanning |
Augmented Reality (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (3 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Identity Management / SSO | ||
| LDAP Migration | ||
| Multi-Factor Authentication | ||
| Single Sign-On |
Automation (2 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Escalation Rules | ||
| Workflow Automation |
Backup & Recovery (0 vs 3)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Billing (3 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Billing Module | ||
| Labor Hours Tracking | ||
| Material and Parts Tracking |
Collaboration (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (4 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Chat | ||
| Event-Based Notifications | ||
| Meeting: Video Conferencing Solution | ||
| Multiple Chat Streams | ||
| Omnichannel Communication |
Compliance (1 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Compliance | ||
| Service Level Agreements (SLAs) |
Core (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Issue Tracking |
Core Access (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| White Labeling |
Deployment (2 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Cloud Deployment | ||
| Deployment | ||
| On-Premises Deployment |
Display Management (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| 4:4:4 Color |
Feedback (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Surveys |
File Management (0 vs 3)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| USB Device Redirection |
Integration (1 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Flexible API | ||
| NinjaOne Integration |
Licensing (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Unlimited Users |
Media (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Migration (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Data Migration |
Mobile Support (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Computer Grouping |
Performance (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Performance Viewer |
Printing (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Blank Host Screen |
Recording (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (3 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Custom Reporting | ||
| Dashboards | ||
| Logs and Reports | ||
| Real-Time Reports |
Scalability (0 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Scalable |
Security (5 vs 1)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Customizable Password Policy | ||
| Restricted Searching and Reporting | ||
| Role-Based Access Controls for Billing | ||
| SOC 2 Certification | ||
| Secure Remote Access | ||
| User Access Control |
Self-Service (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Knowledge Base |
Submission (3 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Custom Webforms | ||
| Email-to-Ticket Conversion | ||
| Multi-Page Webforms |
Support (3 vs 4)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| 24/7 US-Based Support | ||
| Dedicated Implementation Team | ||
| Email and Chat Support | ||
| Help Center | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Interface (1 vs 0)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Issue Hub |
User Management (0 vs 4)
| Feature | Issuetrak | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in Issuetrak (39)
Asset Management
Automatic Device Discovery
Barcode Scanning
Identity Management / SSO
LDAP Migration
Multi-Factor Authentication
Escalation Rules
Workflow Automation
Billing Module
Labor Hours Tracking
Material and Parts Tracking
Event-Based Notifications
Multiple Chat Streams
Omnichannel Communication
Service Level Agreements (SLAs)
Issue Tracking
White Labeling
Cloud Deployment
On-Premises Deployment
Surveys
+ 19 more unique features
Only in RemotePC (50)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
Multi-To-Multi Monitor
+ 30 more unique features
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