InvGate Service Management vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
InvGate Service Management offers fewer features (27 vs 98) and more integrations (18 vs 4). Starting price: InvGate Service Management at Contact Sales vs Vivantio at $49/mo. InvGate Service Management has 26 unique features while Vivantio has 97 unique features, with 1 features in common.
| InvGate Service Management | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 27 | 98 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 18 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 55% | 90% |
Feature Comparison by Category
AI (4 vs 7)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Hub | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-assisted Knowledge Article Generation | ||
| AI-powered Ticket Summaries | ||
| Virtual Service Agent |
Asset Management (3 vs 10)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| IT Asset Inventory Integration | ||
| Impact Maps | ||
| Link CIs to Tickets | ||
| Quick Visibility of User CIs |
Automation (4 vs 12)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Automation | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| No-Code Workflow Builder | ||
| Note Templates | ||
| Pre-built Workflow Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Visual Workflow Editor |
CRM (0 vs 5)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (2 vs 0)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Multiple Departments Support | ||
| Ticket Management |
Customer Portal (0 vs 11)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Engagement (1 vs 0)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Gamification |
Feedback (0 vs 3)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (4 vs 2)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Change Management | ||
| ITIL Compliance | ||
| ITSM / ITIL Support | ||
| Problem Management | ||
| SLAs | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Built-in Action Connectors |
Knowledge Base (0 vs 10)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (1 vs 0)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Knowledge Base |
Problem Management (1 vs 0)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Recurring Problem Detection |
Reporting (5 vs 14)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| 150+ Built-in Metrics | ||
| Analytics | ||
| BI Integrations | ||
| Built-in BI | ||
| Custom Dashboards | ||
| Customer Portal Reports | ||
| Data Builder | ||
| ITSM Analytics | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards |
Security (0 vs 1)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Multiple IdP |
Self-Service (1 vs 0)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Self-Service |
Task Management (0 vs 1)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | InvGate Service Management | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in InvGate Service Management (26)
AI Hub
AI-assisted Knowledge Article Generation
AI-powered Ticket Summaries
Virtual Service Agent
IT Asset Inventory Integration
Link CIs to Tickets
Quick Visibility of User CIs
Automation
No-Code Workflow Builder
Pre-built Workflow Templates
Visual Workflow Editor
Multiple Departments Support
Ticket Management
Gamification
Built-in Action Connectors
Change Management
ITIL Compliance
Problem Management
SLAs
Recurring Problem Detection
+ 6 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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