InvGate Service Management vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
InvGate Service Management offers fewer features (27 vs 61) and more integrations (18 vs 11). Starting price: InvGate Service Management at Contact Sales vs Jira Service Management at $20/mo. InvGate Service Management has 25 unique features while Jira Service Management has 59 unique features, with 2 features in common.
| InvGate Service Management | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 27 | 61 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 18 | 11 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 55% | 95% |
Feature Comparison by Category
AI (4 vs 6)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI Hub | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| AI-assisted Knowledge Article Generation | ||
| AI-powered Ticket Summaries | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph | ||
| Virtual Service Agent |
AIOps (0 vs 4)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (3 vs 4)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| IT Asset Inventory Integration | ||
| Link CIs to Tickets | ||
| Quick Visibility of User CIs | ||
| Service Dependency Management | ||
| Service Registry |
Automation (4 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Automation | ||
| No-Code Workflow Builder | ||
| Pre-built Workflow Templates | ||
| Unlimited Automations | ||
| Visual Workflow Editor |
Change Management (0 vs 5)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (0 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core (2 vs 0)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Multiple Departments Support | ||
| Ticket Management |
Core ITSM (0 vs 6)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Engagement (1 vs 0)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Gamification |
ITSM (4 vs 0)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Change Management | ||
| ITIL Compliance | ||
| Problem Management | ||
| SLAs |
Incident Management (0 vs 9)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (1 vs 5)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Built-in Action Connectors | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (1 vs 3)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (0 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Mobile App |
Platform (0 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Service Collection |
Problem Management (1 vs 0)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Recurring Problem Detection |
Reporting (5 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| 150+ Built-in Metrics | ||
| Analytics | ||
| Custom Dashboards | ||
| Default and Customizable Reports | ||
| ITSM Analytics | ||
| Stakeholder Dashboard Sharing |
Request Management (0 vs 2)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (0 vs 3)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Self-Service (1 vs 0)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| Self-Service |
Templates (0 vs 1)
| Feature | InvGate Service Management | Jira Service Management |
|---|---|---|
| ESM Templates |
Unique Features
Only in InvGate Service Management (25)
AI Hub
AI-assisted Knowledge Article Generation
AI-powered Ticket Summaries
Virtual Service Agent
IT Asset Inventory Integration
Link CIs to Tickets
Quick Visibility of User CIs
Automation
No-Code Workflow Builder
Pre-built Workflow Templates
Visual Workflow Editor
Multiple Departments Support
Ticket Management
Gamification
Built-in Action Connectors
ITIL Compliance
SLAs
Knowledge Base
Recurring Problem Detection
150+ Built-in Metrics
+ 5 more unique features
Only in Jira Service Management (59)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 39 more unique features
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