Insightly vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Insightly offers fewer features (42 vs 51) and more integrations (27 vs 11). Starting price: Insightly at $29/mo vs SugarCRM at $375/mo. Insightly has 41 unique features while SugarCRM has 50 unique features, with 1 features in common.
| Insightly | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 42 | 51 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $29/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 27 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Analytics (5 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Custom Reports Builder | ||
| Dashboard & Reports | ||
| Forecasting | ||
| Predictive Analytics | ||
| Relationship Maps |
Automation (2 vs 2)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Recurrence Rules | ||
| SugarBPM | ||
| Workflow Automation |
Billing (2 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Invoice Management | ||
| Multi-Currency Support |
Collaboration (1 vs 1)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Team Collaboration |
Communication (3 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Email Integration | ||
| Email Sync History | ||
| Email Templates |
Content (1 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Document Management |
Core CRM (4 vs 4)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| Activity Timeline | ||
| Activity Tracking | ||
| Contact Management | ||
| File & Data Storage | ||
| Organization Hierarchy | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | Insightly | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Fields |
Data (0 vs 1)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (4 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Advanced Filtering | ||
| Automated Backup | ||
| Bulk Import/Export | ||
| Duplicate Management |
Integration (1 vs 6)
| Feature | Insightly | SugarCRM |
|---|---|---|
| API & Webhooks | ||
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (1 vs 2)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility |
Productivity (1 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Calendar & Scheduling |
Project Management (0 vs 1)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Project Management |
Projects (4 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Kanban Board | ||
| Project Management | ||
| Task Management | ||
| Time Tracking |
Reporting (0 vs 3)
| Feature | Insightly | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (6 vs 7)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Lead Routing | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Pipeline Management | ||
| Quote Generation | ||
| Quote Management | ||
| Sales Pipeline Management | ||
| Territory Management |
Security (5 vs 1)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Data Encryption | ||
| Permission Management | ||
| SSO Integration | ||
| Teams, Roles and Security | ||
| Two-Factor Authentication |
Support (1 vs 0)
| Feature | Insightly | SugarCRM |
|---|---|---|
| Knowledge Base |
Unique Features
Only in Insightly (41)
Custom Reports Builder
Dashboard & Reports
Forecasting
Predictive Analytics
Relationship Maps
Recurrence Rules
Workflow Automation
Invoice Management
Multi-Currency Support
Team Collaboration
Email Integration
Email Sync History
Email Templates
Document Management
Activity Timeline
Activity Tracking
Contact Management
Organization Hierarchy
Custom Fields
Advanced Filtering
+ 21 more unique features
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
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