Keap vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Keap offers more features (61 vs 51) and fewer integrations (7 vs 11). Starting price: Keap at $6/mo vs SugarCRM at $375/mo. Keap has 61 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Keap | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 51 |
| AI-Powered Features | 2 | 7 |
| Starting Price | $6/mo | $375/mo |
| Pricing Tiers | 9 | 10 |
| Integrations | 7 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (2 vs 6)
| Feature | Keap | SugarCRM |
|---|---|---|
| AI Automation Assistant | ||
| AI Content Assistant | ||
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Administration (2 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Custom User Roles, Groups & Permissions | ||
| Default User Roles |
Automation (5 vs 2)
| Feature | Keap | SugarCRM |
|---|---|---|
| Automation History | ||
| Billing Automation | ||
| Business Process Management | ||
| Credit Card Expiration Reminders | ||
| Internal Forms | ||
| Pipeline Automation | ||
| SugarBPM |
Billing (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Invoices |
CRM (8 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Company Records | ||
| Contact Lists, Filters, and Saved Searches | ||
| Contact Management | ||
| Contact Segmentation (Tags) | ||
| Custom Fields | ||
| Lists | ||
| Merge Duplicate Contacts | ||
| Notes |
Collaboration (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Activity Streams |
Communications (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Dedicated Business Phone Line |
Community (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Keap Community |
Core CRM (0 vs 4)
| Feature | Keap | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Keap | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Data Enrichment |
Education (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Keap Academy |
Integration (0 vs 6)
| Feature | Keap | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (4 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| API & Webhooks | ||
| Gmail and Outlook Sync | ||
| Native Zapier Integration | ||
| Third-party Integrations |
Lead Capture (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Forms |
Lead Management (2 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Lead Scoring | ||
| Lead Source Tracking |
Localization (0 vs 2)
| Feature | Keap | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (6 vs 6)
| Feature | Keap | SugarCRM |
|---|---|---|
| 1:1 Email Messages | ||
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email Broadcasts | ||
| Email Marketing | ||
| Landing Pages | ||
| Landing Pages & Lead Forms | ||
| Multi-page Sales Funnels | ||
| Newsletters | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (1 vs 2)
| Feature | Keap | SugarCRM |
|---|---|---|
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility |
Operations (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Employee Reminders |
Payments (4 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Native Payment Processor (U.S.) | ||
| One-time Payments | ||
| Recurring Payments | ||
| Third-party Payment Processors (U.S. and international) |
Project Management (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Project Management |
Reporting (4 vs 3)
| Feature | Keap | SugarCRM |
|---|---|---|
| Customizable Dashboard | ||
| Email Deliverability Health Dashboard | ||
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics | ||
| Reporting Hub | ||
| Reports |
Reviews (1 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| Google Reviews |
Sales (6 vs 7)
| Feature | Keap | SugarCRM |
|---|---|---|
| Appointment Scheduler | ||
| Checkout Forms | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Order Bumps | ||
| Pipeline Management | ||
| Promo Codes | ||
| Quote Management | ||
| Quotes | ||
| Sales Pipeline |
Security (0 vs 1)
| Feature | Keap | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Support (3 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| 24/7 Chat Support | ||
| Dedicated Customer Success Manager | ||
| U.S.-based Phone Support |
Task Management (3 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| My Day | ||
| Task Management | ||
| Tasks |
Text Marketing (4 vs 0)
| Feature | Keap | SugarCRM |
|---|---|---|
| 1:1 Text Messages | ||
| Automated Text Messaging | ||
| Text Message Broadcasts | ||
| Text Message Reply Handling |
Unique Features
Only in Keap (61)
Custom User Roles, Groups & Permissions
Default User Roles
AI Automation Assistant
AI Content Assistant
Automation History
Billing Automation
Credit Card Expiration Reminders
Internal Forms
Pipeline Automation
Invoices
Dedicated Business Phone Line
Keap Community
Company Records
Contact Lists, Filters, and Saved Searches
Contact Management
Contact Segmentation (Tags)
Custom Fields
Lists
Merge Duplicate Contacts
Notes
+ 41 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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