FacilityOS vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 33). Starting price: FacilityOS at $199/mo vs SolarWinds Web Help Desk at Contact Sales. FacilityOS has 51 unique features while SolarWinds Web Help Desk has 32 unique features, with 1 features in common.
| FacilityOS | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 33 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 1 |
| Integrations | 10 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
API (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 8)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Authentication (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 5)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
Change Management (0 vs 2)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Communication (2 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Configuration (0 vs 2)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Core Feature (2 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Incident Management (0 vs 2)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Infrastructure (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 5)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| Industry Custom Integrations | ||
| LDAP Integration | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration | ||
| Third-party Watchlist Integration |
Knowledge Management (0 vs 2)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Logistics (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 1)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts | ||
| Unlimited Real-time Notifications |
Reporting (2 vs 2)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail | ||
| SLA Monitoring by Status | ||
| SLA Reporting |
Safety (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Self-Service (0 vs 1)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Support (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Hardware Repairs & Support |
Task Management (0 vs 1)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Visitor Management (4 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | SolarWinds Web Help Desk |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (51)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 31 more unique features
Only in SolarWinds Web Help Desk (32)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
ITOM Integration
+ 12 more unique features
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