FacilityOS vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers fewer features (52 vs 98) and more integrations (10 vs 4). Starting price: FacilityOS at $199/mo vs Vivantio at $49/mo. FacilityOS has 52 unique features while Vivantio has 98 unique features, with 0 features in common.
| FacilityOS | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $199/mo | $49/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 10 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
API (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 10)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Authentication (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 12)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (2 vs 5)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Global Messaging | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Configuration (0 vs 3)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Feature (2 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customer Portal (0 vs 11)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Branding Sign-in Flows | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Unlimited Visitor Data Export |
Developer (0 vs 2)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Feedback (0 vs 3)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Hardware (4 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
ITSM (0 vs 2)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Knowledge Base (0 vs 10)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Logistics (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 14)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Automated Reporting | ||
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Full Digital Audit Trail | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort |
Safety (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 1)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Multiple IdP | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Hardware Repairs & Support |
Task Management (0 vs 1)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Third Party Management |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Visitor Approval Workflows |
Workspace (0 vs 4)
| Feature | FacilityOS | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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