FacilityOS vs ServiceNow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 40) and fewer integrations (10 vs 26). Starting price: FacilityOS at $199/mo vs ServiceNow at $65/mo. FacilityOS has 51 unique features while ServiceNow has 39 unique features, with 1 features in common.
| FacilityOS | ServiceNow | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 40 |
| AI-Powered Features | 0 | 17 |
| Starting Price | $199/mo | $65/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 26 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI & Analytics (0 vs 3)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Now Intelligence | ||
| Predictive Intelligence | ||
| ServiceNow AI |
AI & Automation (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Virtual Agent |
API (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| VisitorOS API Access |
Analytics (0 vs 2)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Performance Analytics | ||
| Process Mining |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 2)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Robotic Process Automation (RPA) | ||
| Workflow Automation |
Communication (2 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core Feature (2 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customer Service (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Customer Service Management |
Customization (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Feedback (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Survey Management |
Field Service (0 vs 2)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Field Service Management | ||
| Territory Management |
Financial Management (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| IT Financial Management |
Governance (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Compliance and Governance |
HR Services (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Employee Service Management |
Hardware (4 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
IT Operations (0 vs 11)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Asset Management | ||
| Business Service Mapping | ||
| Change Management | ||
| Configuration Management Database (CMDB) | ||
| Discovery and Service Mapping | ||
| Event Management | ||
| IT Operations Management | ||
| IT Service Management (ITSM) | ||
| Incident Management | ||
| Problem Management | ||
| Release Management |
Infrastructure (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| API and Integrations | ||
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Knowledge (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Knowledge Management |
Logistics (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Unlimited Real-time Notifications |
Platform (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| App Engine |
Procurement (0 vs 2)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Contract Lifecycle Management | ||
| Procurement |
Project Management (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Project Portfolio Management |
Quality (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Quality Management |
Reporting (2 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Risk Management (0 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Vendor Risk Management |
Safety (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 1)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Security Operations Center (SOC) | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Service Delivery (0 vs 4)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Demand Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Health |
Support (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Hardware Repairs & Support |
Visitor Management (4 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | ServiceNow |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (51)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 31 more unique features
Only in ServiceNow (39)
Now Intelligence
Predictive Intelligence
ServiceNow AI
Virtual Agent
Performance Analytics
Process Mining
Robotic Process Automation (RPA)
Workflow Automation
Customer Service Management
Survey Management
Field Service Management
Territory Management
IT Financial Management
Compliance and Governance
Employee Service Management
API and Integrations
Asset Management
Business Service Mapping
Change Management
Configuration Management Database (CMDB)
+ 19 more unique features
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