FacilityOS vs OTRS
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 25) and more integrations (10 vs 5). Starting price: FacilityOS at $199/mo vs OTRS at Contact Sales. FacilityOS has 52 unique features while OTRS has 25 unique features, with 0 features in common.
| FacilityOS | OTRS | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 25 |
| AI-Powered Features | 0 | 1 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 10 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | FacilityOS | OTRS |
|---|---|---|
| AI Summaries of Tickets |
API (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| VisitorOS API Access |
Analytics (0 vs 1)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Reporting |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 3)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Automatic Time Accounting | ||
| Business Process Management (BPMS) | ||
| Office Management Automation |
Communication (2 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core (0 vs 14)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Asset Management | ||
| CMDB (Configuration Management Database) | ||
| Community Edition | ||
| Customer Service & Support | ||
| Customization | ||
| Device Management | ||
| Enterprise Service Management | ||
| HR Management | ||
| Help Desk | ||
| IT Service Management (ITSM) | ||
| ITIL® Processes | ||
| Issue Tracking System | ||
| Knowledge Management | ||
| Ticket Management |
Core Feature (2 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 1)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Microsoft Azure Hosting | ||
| On-Premise & Managed Deployment |
Integration (5 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Logistics (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Safety (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 4)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Access Control & Security Management | ||
| Cyber Defense & Security Incidents (STORM) | ||
| ID Scanning | ||
| ISMS (Information Security Management System) | ||
| Security Incident Management | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Vulnerability Management | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Hardware Repairs & Support |
Visitor Management (4 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Visualization (0 vs 1)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Kanban View |
Workflow (1 vs 0)
| Feature | FacilityOS | OTRS |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in OTRS (25)
AI Summaries of Tickets
Reporting
Automatic Time Accounting
Business Process Management (BPMS)
Office Management Automation
Asset Management
CMDB (Configuration Management Database)
Community Edition
Customer Service & Support
Customization
Device Management
Enterprise Service Management
Help Desk
HR Management
Issue Tracking System
IT Service Management (ITSM)
ITIL® Processes
Knowledge Management
Ticket Management
On-Premise & Managed Deployment
+ 5 more unique features
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