FacilityOS vs osTicket
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 17) and more integrations (10 vs 0). Starting price: FacilityOS at $199/mo vs osTicket at Free. FacilityOS has 52 unique features while osTicket has 17 unique features, with 0 features in common.
| FacilityOS | osTicket | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 17 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $199/mo | Free |
| Pricing Tiers | 5 | 2 |
| Integrations | 10 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
API (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Employee Sign-in Pass |
Automation & Routing (0 vs 3)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Collaboration (0 vs 2)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Agent Collision Avoidance | ||
| Thread Actions |
Communication (2 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core Feature (2 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customer Portal (0 vs 1)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Customer Support Portal |
Customization (1 vs 3)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Configurable Help Topics | ||
| Custom Branding Sign-in Flows | ||
| Custom Columns and Queues | ||
| Custom Fields |
Data Management (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Integration & API (0 vs 1)
| Feature | FacilityOS | osTicket |
|---|---|---|
| API Ticket Creation |
Logistics (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Reporting & Analytics (0 vs 2)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (0 vs 1)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Service Level Agreements (SLA) |
Safety (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Evacuation & Emergency Management |
Search & Navigation (0 vs 1)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Advanced Search |
Security (5 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Hardware Repairs & Support |
Task Management (0 vs 1)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Tasks |
Ticket Management (0 vs 2)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Visitor Management (4 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | osTicket |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
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