FacilityOS vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 47) and more integrations (10 vs 3). Starting price: FacilityOS at $199/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. FacilityOS has 51 unique features while Zoho ManageEngine ServiceDesk Plus has 46 unique features, with 1 features in common.
| FacilityOS | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 47 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI/Analytics (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reply Assist |
AI/Integration (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Discovery |
API (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| VisitorOS API Access |
Analytics (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 8)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Authentication (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 5)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Communication (2 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| ITIL Certification | ||
| Legal & Compliance Documents Storage |
Configuration (0 vs 4)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (0 vs 3)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Core Feature (2 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Unlimited Visitor Data Export |
Deployment (0 vs 3)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Enterprise Features (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-Instance Model |
Hardware (4 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Directory Integration | ||
| Email to Ticket Conversion | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Native ManageEngine Integrations | ||
| Third-party Watchlist Integration |
Knowledge Management (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base |
Logistics (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Unlimited Real-time Notifications |
Project Management (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (2 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Safety (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Privacy-First Design | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Service Management (0 vs 5)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Support (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Hardware Repairs & Support |
User Experience (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (51)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 31 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (46)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 26 more unique features
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