FacilityOS vs LiveAgent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers fewer features (52 vs 165) and more integrations (10 vs 0). Starting price: FacilityOS at $199/mo vs LiveAgent at $19/mo. FacilityOS has 51 unique features while LiveAgent has 164 unique features, with 1 features in common.
| FacilityOS | LiveAgent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 165 |
| AI-Powered Features | 0 | 11 |
| Starting Price | $199/mo | $19/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
API (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| VisitorOS API Access |
Administration (0 vs 1)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Custom Roles |
Analytics (0 vs 4)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 5)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
CRM (0 vs 4)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (0 vs 8)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (0 vs 3)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (2 vs 22)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Global Messaging | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View |
Compliance (2 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Audit Log | ||
| Contractor Compliance & Onboarding | ||
| GDPR Compliance | ||
| Legal & Compliance Documents Storage |
Configuration (0 vs 5)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (0 vs 4)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Core Feature (2 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 13)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Branding Sign-in Flows | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization |
Data Management (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Engagement (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (0 vs 4)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (0 vs 3)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (4 vs 1)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| Hardware IP Phone Support | ||
| iPad Hardware Included |
History (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 1)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Microsoft Azure Hosting | ||
| Multiple Data Centers |
Integration (5 vs 3)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| API Keys | ||
| Active Directory Integration | ||
| Click to Email | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration | ||
| Web Contact Cards |
Knowledge Management (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Logistics (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Asset & Logistics Management |
Management (0 vs 9)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (1 vs 5)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Android App | ||
| Mobile App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Multi-tenant Support |
Notification (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Notifications (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Unlimited Real-time Notifications |
Organization (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Departments | ||
| Tags |
Productivity (0 vs 5)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (0 vs 2)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (2 vs 17)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Automated Reporting | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Full Digital Audit Trail | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report |
Safety (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 6)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| 2-Step Verification | ||
| Access Control & Security Management | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| ID Scanning | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Self-Service (0 vs 3)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (1 vs 13)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| Hardware Repairs & Support | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Ticket Management (0 vs 7)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Visitor Management (4 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | LiveAgent |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (51)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 31 more unique features
Only in LiveAgent (164)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 144 more unique features
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