FacilityOS vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 48) and fewer integrations (10 vs 35). Starting price: FacilityOS at $199/mo vs Jira Service Management at $29/mo. FacilityOS has 50 unique features while Jira Service Management has 46 unique features, with 2 features in common.
| FacilityOS | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 48 |
| AI-Powered Features | 0 | 4 |
| Starting Price | $199/mo | $29/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 10 | 35 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 74% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
API (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| VisitorOS API Access |
Analytics (0 vs 4)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Real-time Operations Dashboard |
Audit (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Audit Logging | ||
| Request History |
Authentication (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Automation Rules | ||
| Jira Automation for JSM |
Channels (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Multi-Channel Support |
Collaboration (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Commenting & Collaboration |
Communication (2 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Content (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Service Desk |
Core Feature (2 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 3)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Custom Branding Sign-in Flows | ||
| Custom Workflows | ||
| Field Validation | ||
| Request Templates |
Dashboard (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Gadgets & Widgets |
Data (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Data Export & Backup |
Data Management (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Enterprise (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Multi-Tenant Support |
Files (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| File Attachments |
Hardware (4 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| API & Webhooks | ||
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Logistics (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Service Health Dashboards |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Real-Time Notifications | ||
| Unlimited Real-time Notifications |
Operations (0 vs 8)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| SLA Management |
Portal (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reporting (2 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail | ||
| Scheduled Reports |
Safety (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Evacuation & Emergency Management |
Search (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Advanced Search |
Security (5 vs 4)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Access Control & Security Management | ||
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| ID Scanning | ||
| SSO & SAML | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Hardware Repairs & Support |
Team (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Team Management |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (50)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 30 more unique features
Only in Jira Service Management (46)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 26 more unique features
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