FacilityOS vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers fewer features (52 vs 61) and fewer integrations (10 vs 11). Starting price: FacilityOS at $199/mo vs Jira Service Management at $20/mo. FacilityOS has 51 unique features while Jira Service Management has 60 unique features, with 1 features in common.
| FacilityOS | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 61 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $199/mo | $20/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 10 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
API (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| VisitorOS API Access |
Administration (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 4)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Authentication (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Unlimited Automations |
Change Management (0 vs 5)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders | ||
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (2 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core Feature (2 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Core ITSM (0 vs 6)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Alert Data Retention | ||
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Incident Management (0 vs 9)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 5)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Active Directory Integration | ||
| Chat Integration | ||
| Industry Custom Integrations | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Rich APIs | ||
| Third-party Watchlist Integration |
Knowledge Management (0 vs 3)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Multi-language Support |
Logistics (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Unlimited Real-time Notifications |
Platform (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (2 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Automated Reporting | ||
| Default and Customizable Reports | ||
| Full Digital Audit Trail |
Request Management (0 vs 2)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Safety (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 3)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Access Control & Security Management | ||
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| ID Scanning | ||
| Multi-region Data Residency | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Hardware Repairs & Support |
Templates (0 vs 1)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| ESM Templates |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Jira Service Management |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (51)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 31 more unique features
Only in Jira Service Management (60)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 40 more unique features
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