Ultimo vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Ultimo offers fewer features (20 vs 98) and fewer integrations (1 vs 4). Starting price: Ultimo at Contact Sales vs Vivantio at $49/mo. Ultimo has 20 unique features while Vivantio has 98 unique features, with 0 features in common.
| Ultimo | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 20 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 1 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Ultimo | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Augmented Asset Management |
Analytics & Reporting (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Asset Data & Analytics |
Asset Management (2 vs 10)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Fixed & Mobile Asset Management | ||
| Impact Maps | ||
| Infrastructure Assets Management |
Automation (1 vs 12)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer | ||
| Workflow Streamlining |
CRM (0 vs 5)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Collaboration Tools |
Communication (0 vs 5)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| HSE (Health, Safety & Environment) |
Configuration (0 vs 3)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Cost Management (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Cost Reduction |
Customer Portal (0 vs 11)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Flexible Configuration | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Ultimo | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Ultimo | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Fleet (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Fleet Management |
Healthcare (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Medical Equipment Management |
ITSM (0 vs 2)
| Feature | Ultimo | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Implementation (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Rapid Deployment |
Integration (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Maintenance & Safety Integration |
Knowledge Base (0 vs 10)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Maintenance (2 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| FMECA Strategy | ||
| Maintenance Planning & Tools |
Operations (2 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Asset Availability Enhancement | ||
| Operations Management |
Procurement (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Purchasing Integration |
Reporting (0 vs 14)
| Feature | Ultimo | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Training & Support (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| E-Learning Resources |
User Experience (1 vs 0)
| Feature | Ultimo | Vivantio |
|---|---|---|
| User-Friendly Interface |
Vendor Management (0 vs 1)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Ultimo | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Ultimo (20)
AI-Augmented Asset Management
Asset Data & Analytics
Fixed & Mobile Asset Management
Infrastructure Assets Management
Workflow Streamlining
Collaboration Tools
HSE (Health, Safety & Environment)
Cost Reduction
Flexible Configuration
Fleet Management
Medical Equipment Management
Rapid Deployment
Maintenance & Safety Integration
FMECA Strategy
Maintenance Planning & Tools
Asset Availability Enhancement
Operations Management
Purchasing Integration
E-Learning Resources
User-Friendly Interface
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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