Ultimo vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Ultimo offers fewer features (20 vs 61) and fewer integrations (1 vs 11). Starting price: Ultimo at Contact Sales vs Jira Service Management at $20/mo. Ultimo has 20 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| Ultimo | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 20 | 61 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 1 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (1 vs 6)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Augmented Asset Management | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Analytics & Reporting (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Asset Data & Analytics |
Asset Management (2 vs 4)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Fixed & Mobile Asset Management | ||
| Infrastructure Assets Management | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Unlimited Automations | ||
| Workflow Streamlining |
Change Management (0 vs 5)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Collaboration Tools | ||
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| HSE (Health, Safety & Environment) |
Core ITSM (0 vs 6)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Cost Management (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Cost Reduction |
Customization (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Flexible Configuration |
Data Management (0 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Fleet (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Fleet Management |
Healthcare (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Medical Equipment Management |
Implementation (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Rapid Deployment |
Incident Management (0 vs 9)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (1 vs 5)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Maintenance & Safety Integration | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Multi-language Support |
Maintenance (2 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| FMECA Strategy | ||
| Maintenance Planning & Tools |
Mobile (0 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Mobile App |
Operations (2 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Asset Availability Enhancement | ||
| Operations Management |
Platform (0 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Service Collection |
Procurement (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Purchasing Integration |
Reporting (0 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Request Management (0 vs 2)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (0 vs 3)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Templates (0 vs 1)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| ESM Templates |
Training & Support (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| E-Learning Resources |
User Experience (1 vs 0)
| Feature | Ultimo | Jira Service Management |
|---|---|---|
| User-Friendly Interface |
Unique Features
Only in Ultimo (20)
AI-Augmented Asset Management
Asset Data & Analytics
Fixed & Mobile Asset Management
Infrastructure Assets Management
Workflow Streamlining
Collaboration Tools
HSE (Health, Safety & Environment)
Cost Reduction
Flexible Configuration
Fleet Management
Medical Equipment Management
Rapid Deployment
Maintenance & Safety Integration
FMECA Strategy
Maintenance Planning & Tools
Asset Availability Enhancement
Operations Management
Purchasing Integration
E-Learning Resources
User-Friendly Interface
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
View Ultimo details View Jira Service Management details Ultimo alternatives Jira Service Management alternatives
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