Hopin vs Request Tracker
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hopin offers fewer features (40 vs 68) and more integrations (30 vs 7). Starting price: Hopin at $99/mo vs Request Tracker at Free. Hopin has 40 unique features while Request Tracker has 68 unique features, with 0 features in common.
| Hopin | Request Tracker | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 40 | 68 |
| AI-Powered Features | 5 | 0 |
| Starting Price | $99/mo | Free |
| Pricing Tiers | 4 | 2 |
| Integrations | 30 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
Access (1 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Mobile App |
Access Control (0 vs 3)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Accessibility (2 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Accessibility Features | ||
| Real-Time Translation |
Administration (5 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Attendee Check-In | ||
| RT Configuration in Web Admin UI | ||
| Registration Management | ||
| Session Scheduling | ||
| Speaker Management | ||
| Sponsor Management |
Analytics (4 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Advanced Analytics | ||
| Analytics Dashboard | ||
| Attendee Feedback | ||
| Sponsor Booth Analytics |
Asset Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (1 vs 6)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Custom Workflows | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Broadcasting (1 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Live Streaming |
Change Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Change Management |
Collaboration (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Ticket Locking |
Communication (1 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Chat & Messaging | ||
| Live Chat | ||
| Private Internal Notes |
Compliance (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| GDPR Support |
Content (2 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| On-Demand Content | ||
| Video Recordings |
Customer Communication (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (1 vs 5)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Custom Branding | ||
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Data Export |
Email (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Rich Message Types |
Email Composer (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| WYSIWYG Editor |
Email Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Seamless Email Integration |
Engagement (4 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Breakout Rooms | ||
| Gamification | ||
| Networking Lounge | ||
| Polls & Surveys |
Events (3 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Hybrid Event Support | ||
| Interactive Sessions | ||
| Virtual Venue |
Exhibiting (2 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Exhibitor Booths | ||
| Virtual Booth Customization |
Extensibility (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| RT Extensions |
File Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Drag and Drop Attachments |
Hosting (0 vs 3)
| Feature | Hopin | Request Tracker |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Scalability |
Integration (1 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| API Access | ||
| Command-Line Interface | ||
| RSS Feeds |
Integrations (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Knowledge Base / Articles |
Localization (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Multilingual UI |
Marketing (5 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Attendee Segmentation | ||
| Email Marketing | ||
| Event Promotion Tools | ||
| Referral Program | ||
| Social Media Integration |
Networking (3 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Attendee Directory | ||
| Virtual Networking Events | ||
| Virtual Networking Profiles |
Notifications (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Automatic Notifications |
Organization (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Reporting (0 vs 6)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Sales (4 vs 0)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Lead Capture Forms | ||
| Merchandise Store | ||
| Payment Processing | ||
| Ticketing System |
Search (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| PGP and S/MIME Support |
Support Services (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (0 vs 1)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Time Tracking |
UI/UX (0 vs 3)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (0 vs 3)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (0 vs 2)
| Feature | Hopin | Request Tracker |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Hopin (40)
Mobile App
Accessibility Features
Real-Time Translation
Attendee Check-In
Registration Management
Session Scheduling
Speaker Management
Sponsor Management
Advanced Analytics
Analytics Dashboard
Attendee Feedback
Sponsor Booth Analytics
Custom Workflows
Live Streaming
Chat & Messaging
On-Demand Content
Video Recordings
Custom Branding
Breakout Rooms
Gamification
+ 20 more unique features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
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