Hiver vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 53) and more integrations (14 vs 8). Starting price: Hiver at $25/mo vs Voiso at $30/mo. Hiver has 70 unique features while Voiso has 53 unique features, with 0 features in common.
| Hiver | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 53 |
| AI-Powered Features | 14 | 8 |
| Starting Price | $25/mo | $30/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 14 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
Analytics (8 vs 7)
| Feature | Hiver | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Call Transcription | ||
| Custom Reports | ||
| Dashboards | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (5 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 4)
| Feature | Hiver | Voiso |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbot | ||
| Chatbots | ||
| Custom Objects | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (4 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Chat (0 vs 1)
| Feature | Hiver | Voiso |
|---|---|---|
| Web Chat |
Collaboration (7 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (0 vs 1)
| Feature | Hiver | Voiso |
|---|---|---|
| Omnichannel Communication |
Hiver AI (13 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Inbound (0 vs 6)
| Feature | Hiver | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | Hiver | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (0 vs 3)
| Feature | Hiver | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations |
Messaging (0 vs 3)
| Feature | Hiver | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | Hiver | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (0 vs 7)
| Feature | Hiver | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (0 vs 1)
| Feature | Hiver | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | Hiver | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Security (2 vs 6)
| Feature | Hiver | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| HIPAA Compliance | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| OKTA SSO Integration | ||
| Security Log Streaming |
Self-Service (3 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Storage (0 vs 2)
| Feature | Hiver | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Support (3 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Voiso |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Voice (0 vs 3)
| Feature | Hiver | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | Hiver | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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