Hiver vs Verint CX Automation
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 12) and more integrations (14 vs 0). Starting price: Hiver at $25/mo vs Verint CX Automation at Contact Sales. Hiver has 70 unique features while Verint CX Automation has 12 unique features, with 0 features in common.
| Hiver | Verint CX Automation | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 12 |
| AI-Powered Features | 14 | 10 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 14 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 30% |
Feature Comparison by Category
Agent Assistance (0 vs 3)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Agent Copilot | ||
| Coaching Bot | ||
| Wrap Up Bot |
Analytics (8 vs 3)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Analytics for Conversations | ||
| Business Analytics | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Exact Transcription Bot | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Speech Analytics |
Apps (5 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (4 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Customer Self-Service (0 vs 1)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Intelligent Virtual Assistant (IVA) |
Hiver AI (13 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Omnichannel (0 vs 1)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Channels & Desktop |
Platform (0 vs 1)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Cloud-Native Open Platform |
Quality Assurance (0 vs 1)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Quality Bot |
Security (2 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Voice of Customer (0 vs 1)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Voice of Customer & Employee |
Workforce Management (0 vs 1)
| Feature | Hiver | Verint CX Automation |
|---|---|---|
| Workforce Engagement |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in Verint CX Automation (12)
Agent Copilot
Coaching Bot
Wrap Up Bot
Business Analytics
Exact Transcription Bot
Speech Analytics
Intelligent Virtual Assistant (IVA)
Channels & Desktop
Cloud-Native Open Platform
Quality Bot
Voice of Customer & Employee
Workforce Engagement
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